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CUBFacts
Understanding Your Budget-billing Plan What is a budget-billing plan?
Each natural gas utility is required by Illinois law to offer a “budget-billing
plan,” also called a
How does a budget-billing plan work?
Budget-billing plans DON’T reduce the amount customers pay to heat their homes.
Rather, they spread the payments out over a certain period, usually a year.
Utilities consider such factors as the total amount a customer paid for natural
gas usage the year before, projected gas prices and weather conditions to come
up with an estimated monthly budget amount.The utility will continue to take monthly meter readings to determine a customer’s actual usage and at the end of the designated budget-billing period, the company will compare estimated and actual usage. At this “settlement” time, if actual usage is greater than the estimated usage, the customer will be billed for the difference or that amount will be rolled over into the next year’s bills. Some utilities will allow you to pay off that difference through deferred payment plans lasting four to 12 months, while others may demand immediate payment. If actual usage is less than the estimated amount, then the customer gets a credit. Upon request by the customer, some utilities may pay that credit by check. Also, some utilities pay interest on the credit. Will a customer’s monthly bill ever change under a
Yes. Budget-billing plans do not necessarily protect you from bill
fluctuations. If the price of natural gas changes dramatically or if your
actual usage is much higher than the estimated amount, utilities may change
your monthly payment so you don’t have a large debt at the end of the
budget-billing period.budget-billing plan? For example, under Ameren IP’s “budget-billing plan,” the utility reviews a customer’s monthly bill every fourth and eighth month, and if the bill increases or decreases by at least $3 from the estimated amount, the utility will adjust the bill to keep the customer’s payments evened out. Peoples Gas reviews a customer’s account each month, and will change the monthly installment if your payment needs to change by at least 25 percent. Smaller changes will be adjusted every six months. How is Nicor Gas’ budget-billing plan different from other
utilities’ plans?
Nicor is the only major utility in the state that charges budget-billing
customers interest on an unpaid balance. Nicor and other utilities pay interest
on credit balances accrued by customers, but Nicor is the only company that
charges interest on the unpaid balance. See the back of this page for more
information on the budget-billing plans of major Illinois utilities.
What is CUB?
CUB is a nonprofit, nonpartisan, statewide utility watchdog organization that
represents consumers’ interests before the ICC, in the courts and in the state
legislature. Since its inception, CUB has saved Illinois customers more than
$10 billion by blocking rate hikes and securing customer refunds. If you have
any questions or complaints about your phone, natural gas or electric bill,
call CUB’s Consumer Hotline at 1-800-669-5556. The hotline is a free service
provided to all Illinois consumers.
CUB is funded by individual consumers and by a grant from the Illinois Clean Energy Community Foundation. CUB is only as strong as its members, so please join CUB today!
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