CUB Makes A Difference
Caller Grateful $3,365 ‘Nightmare’ Over
Friday, November 16, 2007—Consumer counselor Annie Warnock and the rest of the CUB staff are always ready to help utility customers. Just ask Charlene Styles.

This fall, the 57-year-old kidney transplant patient was about to get her badly needed phone disconnected for $3,365 worth of calls to Antigua she swears she never made. (Charlene’s not even sure where the island is—and many calls were in the wee hours of the morning. She says she can barely make it past the 10 o’clock news!)

Still, she says it was a "nightmare" dealing with the phone company, where, coincidentally, she had worked for 30 years. "They kept telling me they couldn’t help me."

After making what seemed like 50 calls, Charlene made her 51st to CUB. "It was a relief to talk to someone who even acted like they believed me," Charlene says of Annie, who immediately filed a complaint with the company.

Soon, Charlene got a call telling her the $3,365 debt was gone. "It was just so excellent," Charlene says of Annie’s service. "I keep expecting to get a bill in the mail."

Nope. CUB may be on a tight budget, but its services are free. If you have a question or complaint about your utility service, or you want to make a donation and join CUB, call our Consumer Hotline, at 1-800-669-5556.