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CUB Services
Answers and Help
Have a question or complaint about your utility service?
Our Consumer Rights Counselors have extensive knowledge of utility-related
Call us, Monday - Friday:
1-800-669-5556
File utility complaint/inquiry, 9 am – 2 pm
Get phone bill analyzed, 9 am – 5 pm
Write us:
Consumer Advocacy Department
Citizens Utility Board
309 West Washington Street
Suite 800
Chicago, IL 60606
File utility complaint:
Online complaint form
For a free phone-bill analysis...
Call: 1-866-688-4282
E-mail: phonesavings@citizensutilityboard.org
Fax: 312-263-4329
USPS mail:
Phone Savings Center
c/o Citizens Utility Board
309 W. Washington St., Suite 800
Chicago, IL 60606
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laws and regulations and can inform you of your rights while showing you how to
cut your telephone, natural gas, and electric costs. We can also in many cases
file complaints with the utilities on your behalf.
CUB cannot offer financial assistance or legal representation for individual
complaints, but we would be happy to refer you to other agencies offering
these services.
Please don’t hesitate to call CUB, even if you don’t have a solid complaint,
but something just seems…“fishy” about your utility service. You may learn
something by contacting CUB, and your call could provide a helpful tip in our
ongoing battles before Illinois regulators for better utility rates and
policies.
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