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Alert: LIHEAP has reopened applications

…to make harsh winters and hot summers bearable. Eligible households can receive $350 during the heating season and $200 during the cooling season.) This program is also offered for gas customers. Ameren also offers the option to “Pick a Due Date” which allows customers to select a payment date that works best for them. Gas Peoples Gas Share the Warmth…

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Complaint Form

…you. *Select One –None– Complaint General Inquiry *Contact Name *Email *Phone Company *Address: *City *State *Zip *Name of Utility Industry –None– Alternative Energy Billing Agent Broadband Bundled Phone Service Cable Cellular Digital Service Directories & Listings Directory Assistance Electric Energy Efficiency G & E Gas Gas Supplier Internet Internet Dial-up Billing Local & Long Distance Local Phone Local Toll Phone…

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Attention Ameren customers: Prepare yourself for higher electric bills with help from these programs

…audit, which may include free energy-saving measures such as the ones listed above. Rebates and Incentives Ameren provides rebates on some energy efficient equipment and appliances, such as smart thermostats (sign up to receive a $100 coupon), heat pumps and air conditioners. You can receive instant in-store discounts on select Energy Star-certified LEDs and LED fixtures. Save on a variety…

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Consumer-friendly features to know on ComEd’s website

…“View My Usage” tool mentioned above, you can see how your household usage compares to your neighbors. Instead of selecting “Energy Usage” along the top, select “Neighbors.” Note: Don’t worry, nobody can see what a certain home is using. This compares your monthly usage to the average usage of your “neighbors”–defined as households that are the same building type and…

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New FCC program helps income-qualified consumers access internet

…apply for the program AND contact a participating provider to select a service plan. Go to ACPBenefit.org to submit an application or print out a mail-in application. Contact your preferred participating provider to select a plan and have the discount applied to your bill. Note: Some providers may have an alternative application that they will ask you to complete.  …

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Affordable Connectivity Program

…a participating provider’s existing low-income program. Not all broadband providers are participating in the Affordable Connectivity Program. Find broadband service providers offering the benefit in your state or territory by following this link. Service providers can find more information about how to participate here. Eligible households must apply for the program AND contact a participating provider to select a service…

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Take CUB’s Thermostat Quiz–you could win $100!

Do you bicker with your family over the thermostat setting? You’re not alone! Test your knowledge by taking our thermostat quiz. We’ll randomly select one quiz-taker to win $100 off their summer energy bills. The deadline to enter is midnight, July 31. Take the quiz now! Energy efficiency isn’t about unreasonable sacrifice. It’s about staying comfortable AND saving money. Read…

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Complaint Form

…have already filed a complaint with the Illinois Commerce Commission (ICC), you need not and please do not file the same complaint with our offices. We would instead encourage you to follow up with the ICC counselor who originally handled your complaint by calling 1-800-524-0795. Thank you. Please select General Complaint or Inquiry –None– General Complaint Inquiry *Contact Name *Email…

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COVID-19: Protections for Utility Customers

…off debt with a utility. DPAs for customers who are LIHEAP-eligible or express financial hardship will not require a down payment and will be extended to 24 months. All other customers will be required to make a down payment of no more than 10% of their arrearage in order to start the arrangement, and may select periods up to 18…

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Sunscription (US Solar): CUB’s evaluation of a new community solar offer

…money overall. On your utility bill you will see a credit for your community solar subscription. Sunscription will bill you for the energy generated by your subscription, with a 17% or 20% discount applied, depending on the billing option you select. That’s where the savings come in. The total amount you save monthly will vary as the solar production of…

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