| Company |
Response |
Contacts |
| Adams Net |
- Effective March 18, 2020, Adams will be temporarily limiting access to our Golden and Quincy offices by closing lobbies to customer traffic to maximize social distancing between customers and employees.
- Effective April 6, 2020, residential fiber internet installations will be available on a limited case-by-case basis. An Adams representative will reach out to customers who have been approved for installation.
- If you have an in-home consultation, installation, or repairs that require a premise visit you will be asked to reschedule if anyone in your household is experiencing symptoms of a highly contagious illness. Call 217-214-3423 to re-schedule.
- More about Adams Net’s response
|
- 24/7 Internet, Phone, and TV technical support at 877-502-3267.
- Adams Experts services will remain available by appointment only by calling 217-214-3423, option 3 and via Remote Support.
- https://www.adams.net
|
| AT&T |
- Offering internet access for qualifying limited income households at $10 a month or less through their Access from AT&T program
- Waive home Internet data overage charges for AT&T Internet customers through December 31
- More info about AT&T’s response
|
- AT&T broadband, residential wireless or small business customers having difficulty paying bills: 1-800-288-2020
- Wireless customers: 611 from your AT&T device
- Att.com
|
| Comcast |
- TIP: If you’re having trouble paying your bills, make sure to contact Comcast. The company says it will not disconnect a customer’s internet service or assess late fees if that customer contacts the company to let it know they can’t pay their bills during this period.
- Customers who have been impacted by quarantines or closures and need more time to pay their bills for Xfinity TV, Internet, Home or home phone services should log into xfinity.com/myaccount. Select Billing, then Bill and Payment Settings. Click on Schedule a Payment. Then go to Payment Date and choose a new due date
- Making Comcast Wifi hotspots available to anyone who needs them for free–including non-Xfinity Internet customers for the rest of 2020
- Income-eligible families who live in a Comcast service area can sign up for 60 days of free Internet Essentials service, which is typically available to all qualified households for $9.95/month
- Increasing Internet speeds for the Internet Essentials service from 15/2 Mbps to 25/3 Mbps for all new and existing customers, which will be the service speed going forward
- More on Comcast’s response
- A Letter From the CEO (includes information on safety guidelines in stores)
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| Dish |
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| Earthlink |
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| Frontier |
|
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| HughesNet |
|
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| Mediacom |
- Extending the pricing of Mediacom’s Access Internet 60 broadband service to new customers at $19.99 per month until March 2021 (currently retails for $29.99 per month)
- More about Mediacom’s response
|
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| RCN |
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| SilverIP |
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| Spectrum |
- Spectrum Mobile customers can visit mobile.spectrum.com/support or download the Spectrum Mobile Account App for support and account management.
- If you need to get new equipment or swap existing equipment, in most cases, Spectrum can ship it to your home for self-installation.
- More about Spectrum’s response
|
|
| Sprint (Has merged with T-Mobile) |
|
- Customer support: 1-888-211-4727
- Residential and business customers: dial 611 from your Sprint device
- Sprint.com
|
| T-Mobile |
|
- Residential and business customers: 611 from your T-Mobile device
- T-Mobile.com
|
| US Cellular |
|
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| Verizon |
- Extending offer of $20 discount and waiving the first 60 days of router rental charges for new customers who qualify for their low-income offer through the end of 2020.
- More about Verizon’s response
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| Viasat |
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