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Un mes gratis de electricidad: ¿Premio o trampa?

¿Han visto las ofertas en donde recibes un mes gratis de electricidad si escoges a otra compañía de luz?

…  Cuidado con las ofertas de energía. Los vendedores de poca ética suelen omitir detalles de la oferta para que el cliente no cambie de idea.

Hace unos días me llamó una señora con un reclamo sobre una oferta de energía. El vendedor le garantizó $50 si ella escogía los servicios de su compañía de electricidad por 6 seis meses. La señora terminó recibiendo un cheque de $7.00. Se imaginarán su desilusión. Ella creyó que sería premiada y terminó defraudada por un vendedor poco ético. Después de una investigación, la compañía concluyó que la letra de la oferta especificaba que, el primer mes de electricidad era gratis. La compañía pagaría hasta $50 de electricidad. En el caso de la señora, ella usó $7.00 de electricidad durante el primer mes de servicio con la compañía. Por lo tanto, se le emitió un cheque de $7.00.

Inmediatamente, reconocí que el vendedor había omitido información en el momento de hacer la oferta y que la compañía no se iba a hacer responsable por su conducta poco ética. Como se trata de una compañía independiente que no debe seguir las reglas estatales para servicios públicos, no había manera de exigir compensación adicional. Fue entonces, cuando se me ocurrió la idea de escribir sobre el tema para prevenir a futuros clientes.

 Los clientes salen perdiendo a causa de vendedores tramposos y poco éticos. Estos manipulan los detalles de la oferta para confundir a los clientes. Y la compañía alterna de electricidad se lava las manos. Entendamos entonces que significa, “un mes de electricidad” gratis por hasta $50.

 El detalle #1

De una manera ambigua, la compañía está diciendo que no se compromete a pagar la FACTURA de electricidad del cliente, sino la ELECTRICIDAD como tal. La compañía se cubre las espaldas con el simple hecho de decir “electricidad gratis”. Esto significa que sólo pagarán por la electricidad, o sea, tan solo una parte de la factura. Dicho de otra manera, la compañía reembolsará al cliente por lo que corresponde al costo de la electricidad usada. Pero no se hará cargo del envío, impuestos, recargos, etc. Así que la próxima vez que vean las palabras “electricidad gratis por un mes”, esto es a lo que se refieren.

El detalle #2

Lo que dice el vendedor y lo que está escrito en papel pueden ser dos cosas muy diferentes. En este caso: la compañía pagará $50 dolares vs la compañía pagará HASTA $50. Como verán, la compañía no quiere correr riesgos y se protege de los clientes que usan más de $50 al mes en electricidad. La compañía no les garantizan un pago de $50 como había dicho el vendedor a la señora. Es muy común que durante la venta, un vendedor poco ético omita detalles e inclusive palabras claves para confundir al cliente. 

Conclusión, “no todo lo que brilla es oro” y recuerda también que “a las palabras se las lleva el viento”.

Para presentar tu queja o preguntas llama al 1.800.669.5556 o escríbeme al awarnock@citizensutilityboard.org  o en Facebook

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