Mission

When the Illinois General Assembly created CUB in 1983, it gave the nonprofit, nonpartisan organization a clear mission: to represent the interests of residential utility customers across the state. Since its inception in 1984, CUB has been doing just that—working for lower rates and better service from the state’s investor-owned electric, gas and telecom companies. CUB has saved consumers more than $20 billion by blocking rate hikes and winning consumer refunds.

CUB challenges utility rate increases, appeals unfair regulatory decisions in the courts and fights for rate reductions and refunds. CUB also promotes tougher consumer protection laws in the state legislature, publishes consumer-friendly information and holds hundreds of educational events each year. The watchdog operates a consumer hotline (1-800-669-5556) that provides assistance to consumers who have encountered issues with their utilities.

Funding

The Illinois General Assembly created the Citizens Utility Board in 1983 to represent the interests of residential and small-business utility customers throughout the Land of Lincoln. The legislature created CUB as a membership-based organization. An initial $100,000 loan of “seed money” provided by the state was repaid by CUB on time and with interest.

CUB has two arms:

  • The Citizens Utility Board (CUB), was established as a 501(c)(4) organization. Because CUB works for legislation that benefits ratepayers, contributions to this arm are not tax deductible.
  • CUB’s Consumer Education and Research Fund – or CUB CERF, was established as a 501 (c)(3) organization. Contributions to this arm, including digital donations, are tax-deductible to the full extent of the law.

CUB obtains its funding from:

  • Grassroots donations: CUB is funded by Illinois consumers through donations of as little as $10 a year.
  • Grants: CUB regularly applies for grants to continue its consumer education and clean energy work. Our funders have included the Illinois Science and Energy Innovation Foundation, the Heising-Simons Foundation, the Energy Foundation and Energy Innovation.
  • Utility bill inserts: CUB is permitted by state law to include membership inserts in mass mailings from state agencies. CUB pays for the printing of the inserts and for any additional costs incurred by the agencies when they mail the flyers. The content of the inserts must be approved by the Illinois Commerce Commission.

Accomplishments

Since CUB opened its doors, the watchdog has saved Illinois consumers more than $20 billion by fighting proposed electricity, natural gas and telephone rate hikes. In fact, for every dollar CUB has raised during that time, it has yielded roughly $300 in savings—a dramatic return on investment that represents one more reason why the St. Louis Post-Dispatch praised CUB as the “gold standard” of consumer advocates.

CUB’s outreach and consumer advocacy departments work one-on-one with Illinois consumers, handling thousands of customer complaints and staffing thousands of events across the state. Consumers often reach out for help with alternative supplier rip-offs, utility billing issues and financial assistance. We’ve run statewide education campaigns on cable issues, water privatization and climate legislation.

Our legal team typically juggles multiple rate cases each year, often beating back increases by millions of dollars. We secured over $1 billion in refunds for Ameren and ComEd customers after an anti-consumer power auction was abolished in 2007. In the Peoples/North Shore Gas rate cases in 2011 and 2012, CUB saved consumers more than $100 million.

In Springfield, CUB’s legislative team has worked for energy legislation that protects the environment and consumers’ wallets. In 1997, we helped secure $6 billion in rate cuts through the electric restructuring law, and a decade later CUB successfully pushed for legislation that created Illinois’ Renewable and Energy Efficiency portfolio standards. In recent years, we’ve helped pass landmark legislation, including the Future Energy Jobs Act (2016) and the 2021 Climate & Equitable Jobs Act (CEJA), making Illinois a national leader in consumer-friendly climate legislation. CEJA moves Illinois to 100 percent carbon-free power by 2045, expands energy efficiency programs and implements the toughest utility ethics standards in state history.

CUB also blocks legislation that would spell bad news for consumers. Fending off the attempted ComEd/Illinois Power merger in 2003 saved consumers an estimated $2 billion. We saved consumers another $3 billion by blocking an Illinois Power rate deal in 1988.

Contact Us

Consumer hotline: 1-800-669-5556

Phone: 312-263-4282

Fax: 312-263-4329

Address:
309 W. Washington Street, Suite 800
Chicago, IL 60606

Who We Are

CUB’s team of consumer advocates, environmentalists, legal experts and researchers works everyday for Illinois consumers. Learn more about our staff.

CUB’s Board of Directors is elected by its members in each of Illinois’ Congressional Districts.

  • Robert Craig Neff, President, District 10
  • Candice Justice, Vice President, District 1
  • William Markel, Secretary, District 15
  • L. Kristofer Thomsen, Treasurer, District 2
  • Karen Eldred, District 3
  • Philip DeMaertelaere, District 5
  • Mark Benson, District 6
  • Steve Kleinman, District 9
  • John Cochrane, District 13
  • Steven Hall, District 16
  • James Betts, District 17

If you are interested in joining CUB’s team, see our job openings.