Contact Our Office

Citizens Utility Board (CUB)
309 W. Washington Street
Suite 800
Chicago, IL 60606
Phone: 312-263-4282
Toll-Free (in-state): 1-800-669-5556
Fax: 312-263-4329
(Note: CUB takes consumer calls from 9 a.m.-4 p.m. CUB does not take walk-ins)

Have a question or complaint about your utility company? Please consult our Frequently Asked Questions page. If your question is still unanswered, use CUB’s online complaint form to reach our consumer advocacy department.

(Please Note: CUB does not take walk-ins.)

Would you like to have a CUB representative speak to your group or staff a table at your community event? Please complete the event form.

Do you have a question or concern about your membership status or the membership mailings/emails you are receiving? Reach out to the membership team at: (Please include your full name and mailing address so we can locate your records.)