Contact Our Office

Citizens Utility Board (CUB)
309 W. Washington Street
Suite 800
Chicago, IL 60606
Phone: 312-263-4282
Toll-Free (in-state): 1-800-669-5556
Fax: 312-263-4329
(Note: CUB takes consumer calls from 9 a.m.-4 p.m. CUB does not take walk-ins)

Have a question or complaint about your utility company? Please use the online complaint form to reach our consumer advocacy department.

(Please Note: CUB does not take walk-ins.)

Would you like to have a CUB representative speak to your group or staff a table at your community event? Please complete the event form.

Do you have a question or concern about your membership status or the membership mailings/emails you are receiving? Reach out to the membership team at: (Please include your full name and mailing address so we can locate your records.)