Complaint Form

Do you have a complaint or question with a utility company that you have been unable to resolve on your own? CUB’s Consumer Advocacy Department may be able to help.

Please complete the applicable form with as much information as possible. Your submission will be assigned to one of our consumer rights specialists and will be responded to in the order it was received. By completing this form, you authorize our specialists to submit this form to our contacts at the applicable utility company for the sole purpose of resolving your complaint.

ICC notice: If you have already filed a complaint with the Illinois Commerce Commission (ICC), please DO NOT complete this form or call our office. Unfortunately, we will not be able to assist you further. Instead, you will need to reach back out to the ICC and complete your complaint with that entity. The ICC can be reached at 1-800-524-0795, Monday through Friday between 8:30-5:00.

Emergency notice: If you have an emergency, please DO NOT complete the form. We would instead encourage you to call our office at 1-800-669-5556 and ask to speak with a Consumer Rights Specialist.
Thank you.

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Step 1 of 6

Choose request type


Start by choosing the type of request. This determines which fields are required.

 

Tell us how to reach you. These fields are required for both Complaints and General Inquiries.








For a Complaint, the service location and utility name are required. For a General Inquiry, these fields are optional.














Account number is helpful for Complaints but not required by the form.

These fields are optional. Add them only if the account holder information is different or helpful.

Account holder optional fields







Describe what happened. Include relevant dates, the utility involved, and what outcome you are seeking.



Maximum 2,500 characters.

Review your information before submitting. You can go back to make changes.

Case review

Request type
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Contact
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Utility / Service location
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Description
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