Answers and Help
Answers and Help
If you have a question or complaint about your utility service, the following publications may be your quickest option, so browse through them first before contacting us. If this page does not help you, please contact us by clicking on the Complaint/Inquiry form at the bottom of this page.

Unless otherwise stated, these publications are for residential customers.

Phone
Electric
Natural Gas
Water
Illinois Utility Policy
Take Action
Phone Savings Center

Untangling Your Telephone Bill

A Caller's Rules to Live By

What is Cramming?

The Facts on VoIP

Local Phone Cost-cutter

Consumer's Choice Local-calling Plans

Defining Calls

Local vs. Local Toll

Low-cost Long Distance

CUB's Real Deal Guide to Long Distance

Long-distance Calculator

International Calculator

CUB's Calling Mexico Center

Cell Phone Shopper's Guide

Prepaid Cell Phones

CUB's Guide to Cell Phone Data Plans

Peer-to-peer (P2P) payments

U.S. Cellular Customers: What You Should Know About The Sale To Sprint
Making Sense of Your Electric Bill

Reading Your Meter

Utility Checklist for Renters

Understanding Your Budget-billing Plan

Maintenance Plans

CUB Energy Saver

Energy-saving Tips for All Seasons

ComEd Real-Time Pricing

Ameren Power Smart Pricing

Time-of-Use Pricing Plans

Home Energy Audits

CUB's Guide to Energy Efficient Lighting

Electric Competition: What You Should Know

Electric Competition: What Ameren customers should know

Community Aggregation of Electricity

Chicago Power Center

Renewable Energy Certificates (RECs)

ComEd Energy Efficiency Incentives

Ameren "Act on Energy"

Illinois Net Metering

Federal Tax Credits

Illinois Home Weatherization Assistance Program

Loans For Energy Efficiency Upgrades

Historic Chicago Bungalow Association Energy$avers

Energy Efficiency Rebates For Rockford Residents

Electric Vehicle Incentives
Natural Gas Price Checker

Making Sense of Your Gas Bill

Understanding Your Budget-billing Plan

Maintenance Plans

Reading Your Meter

Utility Checklist for Renters

CUB Energy Saver

Energy-saving Tips for All Seasons

Home Energy Audits

Gas Market Monitor

Choosing a Supplier: Peoples and North Shore Gas

Choosing a Supplier: Nicor Gas

Nicor Advanced Energy Plans

Peoples Gas Rebates

North Shore Gas Rebates

Nicor Gas Rebates

Ameren "Act on Energy"

Federal Tax Credits

Illinois Home Weatherization Assistance Program

Loans For Energy Efficiency Upgrades

Historic Chicago Bungalow Association Energy$avers

Energy Efficiency Rebates For Rockford Residents

Nicor Gas Customer Refund
City of Chicago MeterSave Program

Facts on Illinois American Water Billing Problems
Illinois Commerce Commission

Smart Grid

Digital Smart Meters

Compensation for Power Outages

July 11, 2011 ComEd Power Outage Compensation

FTC's No-call List

Telecommunications Act of 2010

Illinois' 1997 Electric Restructuring Law

Electric Rate Relief Reform Act of 2007

ICC Reform Act of 2009

Energy Efficient Building Act of 2009

2007 Peoples and North Shore Gas rate case

2009 Nicor Gas rate case
Contribute to CUB

Get E-Mail Updates

Fight Rate Hikes

Letters to the Editor

Surveys
We hope you found these publications helpful. If not, you can file a Complaint/Inquiry with CUB.

DO NOT COMPLETE THIS FORM IF...

1. This is an urgent or time-sensitive matter. Call our office between 9:00 a.m. and 2:00 p.m., Monday through Friday, at 1-800-669-5556. Or call the Illinois Commerce Commission (ICC), at 1-800-524-0795, between 9:00 a.m. between 5:00 p.m., Monday through Friday.
OR
2. You already have filed a complaint with the ICC.


Depending on the nature of your complaint, please know that it will be sent to our contacts at the utility companies.

Note: If you have questions or complaints about CUB's website or CUB membership, please use this form.