Answers and Help
Answers and Help
If you have a question or complaint about your utility service, the following publications may be your quickest option, so browse through them first before contacting us. If this page does not help you, please contact us by clicking on the Complaint/Inquiry form at the bottom of this page.
Unless otherwise stated, these publications are for residential customers.
Phone
Electric
Natural Gas
Water
Illinois Utility Policy
Take Action
Unless otherwise stated, these publications are for residential customers.
Phone
Electric
Natural Gas
Water
Illinois Utility Policy
Take Action
Phone Savings Center
Untangling Your Telephone Bill
A Caller's Rules to Live By
What is Cramming?
The Facts on VoIP
Local Phone Cost-cutter
Consumer's Choice Local-calling Plans
Defining Calls
Local vs. Local Toll
Low-cost Long Distance
Long-distance Calculator
International Calculator
CUB's Calling Mexico Center
Cell Phone Shopper's Guide
Prepaid Cell Phones
CUB's Guide to Cell Phone Data Plans
Untangling Your Telephone Bill
A Caller's Rules to Live By
What is Cramming?
The Facts on VoIP
Local Phone Cost-cutter
Consumer's Choice Local-calling Plans
Defining Calls
Local vs. Local Toll
Low-cost Long Distance
Long-distance Calculator
International Calculator
CUB's Calling Mexico Center
Cell Phone Shopper's Guide
Prepaid Cell Phones
CUB's Guide to Cell Phone Data Plans
Making Sense of Your Electric Bill
Reading Your Meter
Utility Checklist for Renters
Understanding Your Budget-billing Plan
Maintenance Plans
CUB Energy Saver
Energy-saving Tips for All Seasons
ComEd Real-Time Pricing
Ameren Power Smart Pricing
Home Energy Audits
CUB's Guide to Energy Efficient Lighting
Electric Competition: What You Should Know
Electric Competition: What Ameren customers should know
Community Aggregation of Electricity
Chicago Power Center
Renewable Energy Certificates (RECs)
ComEd Energy Efficiency Incentives
Ameren "Act on Energy"
Illinois Net Metering
Federal Tax Credits
Illinois Home Weatherization Assistance Program
Loans For Energy Efficiency Upgrades
Historic Chicago Bungalow Association Energy$avers
Energy Efficiency Rebates For Rockford Residents
Electric Vehicle Incentives
Reading Your Meter
Utility Checklist for Renters
Understanding Your Budget-billing Plan
Maintenance Plans
CUB Energy Saver
Energy-saving Tips for All Seasons
ComEd Real-Time Pricing
Ameren Power Smart Pricing
Home Energy Audits
CUB's Guide to Energy Efficient Lighting
Electric Competition: What You Should Know
Electric Competition: What Ameren customers should know
Community Aggregation of Electricity
Chicago Power Center
Renewable Energy Certificates (RECs)
ComEd Energy Efficiency Incentives
Ameren "Act on Energy"
Illinois Net Metering
Federal Tax Credits
Illinois Home Weatherization Assistance Program
Loans For Energy Efficiency Upgrades
Historic Chicago Bungalow Association Energy$avers
Energy Efficiency Rebates For Rockford Residents
Electric Vehicle Incentives
Natural Gas Price Checker
Making Sense of Your Gas Bill
Understanding Your Budget-billing Plan
Maintenance Plans
Reading Your Meter
Utility Checklist for Renters
CUB Energy Saver
Energy-saving Tips for All Seasons
Home Energy Audits
Gas Market Monitor
Choosing a Supplier: Peoples and North Shore Gas
Choosing a Supplier: Nicor Gas
Nicor Advanced Energy Plans
Peoples Gas Rebates
North Shore Gas Rebates
Nicor Gas Rebates
Ameren "Act on Energy"
Federal Tax Credits
Illinois Home Weatherization Assistance Program
Loans For Energy Efficiency Upgrades
Historic Chicago Bungalow Association Energy$avers
Energy Efficiency Rebates For Rockford Residents
Making Sense of Your Gas Bill
Understanding Your Budget-billing Plan
Maintenance Plans
Reading Your Meter
Utility Checklist for Renters
CUB Energy Saver
Energy-saving Tips for All Seasons
Home Energy Audits
Gas Market Monitor
Choosing a Supplier: Peoples and North Shore Gas
Choosing a Supplier: Nicor Gas
Nicor Advanced Energy Plans
Peoples Gas Rebates
North Shore Gas Rebates
Nicor Gas Rebates
Ameren "Act on Energy"
Federal Tax Credits
Illinois Home Weatherization Assistance Program
Loans For Energy Efficiency Upgrades
Historic Chicago Bungalow Association Energy$avers
Energy Efficiency Rebates For Rockford Residents
Illinois Commerce Commission
Smart Grid
Digital Smart Meters
Illinois' Smart-grid Legislation
Compensation for Power Outages
FTC's No-call List
Telecommunications Act of 2010
Illinois' 1997 Electric Restructuring Law
Electric Rate Relief Reform Act of 2007
ICC Reform Act of 2009
Energy Efficient Building Act of 2009
2007 Peoples and North Shore Gas rate case
2009 Nicor Gas rate case
We hope you found these publications helpful. If not, you can file a Complaint/Inquiry with CUB.
Smart Grid
Digital Smart Meters
Illinois' Smart-grid Legislation
Compensation for Power Outages
FTC's No-call List
Telecommunications Act of 2010
Illinois' 1997 Electric Restructuring Law
Electric Rate Relief Reform Act of 2007
ICC Reform Act of 2009
Energy Efficient Building Act of 2009
2007 Peoples and North Shore Gas rate case
2009 Nicor Gas rate case
DO NOT COMPLETE THIS FORM IF...
1. This is an urgent or time-sensitive matter. Call our office between 9:00 a.m. and 2:00 p.m., Monday through Friday, at 1-800-669-5556. Or call the Illinois Commerce Commission (ICC), at 1-800-524-0795, between 9:00 a.m. between 5:00 p.m., Monday through Friday.
OR
2. You already have filed a complaint with the ICC.
Depending on the nature of your complaint, please know that it will be sent to our contacts at the utility companies.
Note: If you have questions or complaints about CUB's website or CUB membership, please use this form.