If you have a question or complaint about your utility service, the following publications may be your quickest option, so browse through them first before contacting us. If this page does not help you, please contact us by clicking on the Complaint/Inquiry form at the bottom of this page.
Unless otherwise stated, these publications are for residential customers.
Illinois Utility Policy
We hope you found these publications helpful. If not, you can file a
DO NOT COMPLETE THIS FORM IF...
1. This is an urgent or time-sensitive matter. Call our office between 9:00 a.m. and 2:00 p.m., Monday through Friday, at 1-800-669-5556. Or call the Illinois Commerce Commission (ICC), at 1-800-524-0795, between 9:00 a.m. between 5:00 p.m., Monday through Friday.
2. You already have filed a complaint with the ICC.
Depending on the nature of your complaint, please know that it will be sent to
our contacts at the utility companies.
Note: If you have questions or complaints about CUB's website or CUB
membership, please use