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CUB Q&A on the Realgy Settlement

Former customers of alternative electric and gas supplier Realgy, LLC, have called CUB with questions about a check they were mailed. An accompanying message explains that the check is related to a settlement the staff of the Illinois Commerce Commission (ICC) and CUB reached with the supplier. The check is…...

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Ballooning bills, silent customer service: CUB joins ICC probe into three alternative suppliers

The Illinois Commerce Commission (ICC) is investigating three alternative suppliers–Realgy, Liberty Power and Switch Energy–after receiving hundreds of complaints from consumers about  marketing techniques, unresponsive call centers and an unusual Realgy fee that has caused bills to skyrocket overnight. CUB’s legal team is intervening in the cases. These companies are…...

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