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Alternative suppliers

Updates on CUB’s fight to rein in alternative suppliers behaving badly

When CUB helped pass historic consumer protections against alternative supplier rip-offs, the watchdog made it clear that the hard work was just beginning. “We look forward to working with the Illinois Commerce Commission (ICC) and Attorney General (Kwame) Raoul to help enforce these new rules and build a better market…...

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Ambit Energy: Too Good to Be True?

CUB fields numerous inquiries about energy companies in Illinois, and we’ve heard recent concerns about Ambit Energy. If you’re considering signing up for Ambit as your energy supplier or working as a consultant for Ambit, make sure you understand the terms of your contract. Ambit Energy is a company based…...

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Utility Diaries: A Month of Bills in Urbana, Illinois

In Utility Diaries, we look at what different households across Illinois pay in a month for utility expenses.  Today’s household consists of two people in a rented house in Urbana.   Housing Background Location: Urbana, IL Household Size: 2 people Housing Type: House Rent or Own: Rent Square Footage: 1,215 Year…...

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Ballooning bills, silent customer service: CUB joins ICC probe into three alternative suppliers

The Illinois Commerce Commission (ICC) is investigating three alternative suppliers–Realgy, Liberty Power and Switch Energy–after receiving hundreds of complaints from consumers about  marketing techniques, unresponsive call centers and an unusual Realgy fee that has caused bills to skyrocket overnight. CUB’s legal team is intervening in the cases. These companies are…...

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November natural gas rates trending up

November gas prices are more expensive this month than last, with the exception of Nicor Gas.  The Energy Information Administration (EIA) has anticipated an uptick. Last month, the organization predicted that natural gas bills across the Midwest could be about 8 percent higher than last winter. Over the winter season,…...

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Breaking News: Consumer Victory at the ICC!

Victory for Consumers! The Illinois Commerce Commission (ICC) voted 3-2 on Thursday against lifting a ban on door-to-door marketing by alternative energy suppliers during the pandemic. The ICC was considering a proposal by the commission’s staff that was supported by alternative energy suppliers. CUB argued that door-to-door marketing was needlessly…...

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CUB releases new infographics, including COVID-19 alert

Below is our gallery of new infographics, including an important update on utility consumer protections during the COVID-19 crisis. CUB thanks the Heising-Simons Foundation for a generous grant that helped us create this series of infographics about important consumer issues. Important utility customer protections during the COVID-19 Crisis Are you…...

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Alt. gas suppliers on the rise, and they appear to be violating the HEAT Act

Although many alternative gas suppliers peddle bad deals, their numbers were on the rise in 2019, the Illinois Commerce Commission (ICC) reported in its annual assessment of natural gas competition. The report, compiled by the ICC’s Office of Retail Market Development, also revealed that a number of supplier offers as…...

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Beware High Bills! A Halloween Special

Although Halloween classics like Count Dracula, Freddie Krueger and Michael Meyers cause a fright, few things are scarier than paying high energy bills.  In honor of the spooky season, CUB staffer Cate York created a new video, “Beware High Bills: A Halloween Special.” It’s a fun, quick summary of the…...

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Consumer Alert: Could alt suppliers be knocking on your door again? 

Breaking News Update, Nov. 5:  Victory for Consumers! The Illinois Commerce Commission voted 3-2 today to keep the moratorium in place. Thank you to all the Illinoisans who used CUB’s Action Network to help send 1,000 messages to state regulators in favor of keeping the ban in place. Your activism makes…...

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