By Julie Soderna, General Counsel One night this summer, I got the call I was waiting for: my third telemarketing pitch from an alternative electric supplier in two weeks. It started out the same way as the other automated messages: “This is an apology call from your electric provider—you have…...
Consumer losses from alternative electric suppliers exceed $1 billion
Illinois has reached a grim milestone in the history of electric competition in the state: Residential consumers have now lost more than $1 billion to alternative electric suppliers since 2015, according to a new report from the Illinois Commerce Commission (ICC). More than 1.67 million ratepayers are signed up with…...
Energy rip-offs have hit low-income communities hard, but here’s another reason the HEAT Act gives us hope
At CUB, we get reports that customers enrolled with alternative suppliers have been charged double or triple (or worse) for their electricity—and marketers have long preyed on the neighborhoods that can least afford to pay high power bills. That’s yet another reason we’re dedicated to making sure a new reform…...
Hey Illinois, beware of rip-offs
Everybody is worrying about costs these days—I know we talk to a lot of concerned consumers. That’s why CUB is issuing this warning. If you get pitched any of these offers, be careful! Maintenance plans. They peddle peace of mind (“the unexpected—protected,” says one ad). But maintenance plans offered to utility…...
Alert: Electricity prices change for Ameren, ComEd customers
The Citizens Utility Board on Monday alerted Illinois consumers to a change in electricity prices for the state’s two largest utilities: Ameren Illinois and Commonwealth Edison. As of June 1, both utilities switched to their summer “price to compare”—the rate customers should compare to alternative supplier offers. According to the…...
ICC orders $1 million fine against alternative energy supplier
The Illinois Commerce Commission (ICC) has fined alternative electricity supplier LifeEnergy, LLC, $1 million and ordered more than $34,000 in customer refunds for “admitted violations of state marketing and sales rules.” “This is a major victory for Illinois consumers, who have been ripped off by alternative energy suppliers far too…...
CUB’s new Deputy Director: Fighting energy rip-offs frustrating game of “ whack-a-mole”
Typically, Sarah Moskowitz would be at one of CUB’s popular utility-bill clinics helping consumers avoid bad deals from alternative suppliers. But last week, the watchdog group’s new deputy director was sitting alongside some of those companies at an Alternative Supplier Policy Session hosted by the Illinois Commerce Commission (ICC). Sarah,…...
Scam alert: Who’s at your door?
Warning: Both ComEd and Ameren say they’ve seen an increase in reports of scammers posing as the utility companies to try to bilk customers out of their hard-earned money. One TV station reported on these scams just this month. “Scammers are using increasingly advanced tactics and they are very convincing,”…...
