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Updates

CUB alerts Illinois utility customers to free services during crisis

  The Citizens Utility Board (CUB) has announced free services for Illinois utility customers during the public health crisis and shared tips on how consumers can protect their bottom line in these uncertain times.  “In the middle of this unprecedented public health and economic crisis, the last thing anyone needs…...

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CUB’s monthly analysis: April showers bring falling gas prices

Most natural gas utilities have lowered their rates for April, marking the fourth consecutive month of falling prices. Compared to a year ago, we’re paying less across the board for natural gas. The price per therm you will pay for natural gas in April, also known as the Purchased Gas…...

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Tell President Trump: Keep our utility service reliable and affordable

In an emergency like this, affordable utility service is vital, and that’s an important point to make with our leaders.  Please tell President Trump about CUB’s Utility Customers’ Bill of Rights, and urge him to support state and federal policies that will keep our electric, gas and telecom service reliable…...

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Serving consumers in a crisis: New CUB service helps Glen Ellyn resident cut costs

As the world adapts to Coronavirus, so does CUB. We recently launched a service—virtual utility bill clinics—to replace our popular in-person events until the public health crisis ends. Our first virtual bill inquiry came from Alma, a consumer with alternative supplier Constellation Energy. She emailed copies of her electric and…...

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COVID-19 crisis: How agencies that distribute energy assistance are impacted

Agencies that distribute Low Income Home Energy Assistance Program (LIHEAP) funds to help people afford their utility bills have been affected by COVID-19. The chart below summarizes how. CUB will strive to keep this summary up-to-date, but if you have questions, we recommend you contact the agency that serves your…...

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COVID-19 crisis: 5 phone numbers utility customers should know

In a crisis like this, communication is key. All utility customers should keep these numbers handy. No. 1: Utility hotlines ComEd: Residential: 1-800-EDISON-1 (1-800-334-7661)  Spanish: 1-800-95-LUCES (1-800-955-8237)  Business: 1-877-4-COMED-1 (1-877-426-6331) Emergencies: 1-800-334-7661 Payment arrangements and credit issues; 1-800-334-7661 Ameren: Residential: 1-800-755-5000 Business: 1-800-232-2477 Nicor:  Emergencies, or to speak to someone about your account or billing information: is…...

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Struggling to pay your bills? These resources can help

With uncertain times come uncertain finances. Due to the public health emergency, you may have been laid off, your hours may have been cut, or you may have accrued unexpected medical expenses. Whatever the reason, paying your utility bills shouldn’t cause additional financial stress. These programs may be able to…...

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Overpaying by $4.4 billion? New report shows why we need electricity market reforms

We’re paying $4.4 billion more for electricity than we need to be. According to a new report, consumers all over the U.S.—including northern Illinois—are overpaying for a “capacity” charge that’s hidden on most electric bills. This is a major reason why CUB is fighting for the electricity-market reform provisions in…...

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CUB, consumer advocates fight to end reckless spending by gas utilities

Fed up with reckless spending by Peoples Gas, ratepayers, consumer advocates, and Chicago City Councilmembers are pressing the natural gas utility for answers about a growing heating affordability crisis in the City. “We have a responsibility to our constituents. We owe nothing to Peoples Gas,” said Ald. Byron Sigcho-Lopez (25th),…...

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