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Updates

Consumer victory, part 2: $1,000 in credits from Sprint!

Last spring, CUB helped Moira Melendez land a $797 credit from Sprint for a “free” phone that turned out to be anything but. So when the wireless company gave her more trouble this year, she didn’t think twice about reaching out to CUB again. The trouble began when her Sprint…...

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Consumer saves almost $600 with Hourly Pricing

ComEd’s Hourly Pricing program is a great way to save money, not to mention practice wise energy use. One consumer, Jim, recently attended a CUB utility-bill clinic to tell us how Hourly Pricing has saved him hundreds of dollars! Hourly Pricing allows customers to pay the hourly market rate for…...

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New ComEd and Ameren rates: January 2019

What happened with your ComEd and Ameren rates as of January 1? CUB breaks it down for you. ComEd Customers Rates for ComEd increased slightly. » Single family homes without electric heat Monthly Customer Charge: $11.31/month (formerly $10.84/month) Distribution Facilities Charge: 3.539¢/kWh (formerly 3.171¢/kWh) » Multifamily homes without electric heat Monthly Customer Charge: $8.13/month (formerly $7.68/month) Distribution Facilities…...

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In 2019, CUB celebrates 35 years of fighting for consumers

Remember how bad it was before the Citizens Utility Board (CUB)? It was the spring of 1983, and Gov.  “Big Jim” Thompson was in a packed theater in southern Illinois pitching a tax increase—but people were more interested in what he would do about utility bills. What he said sparked…...

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It could be an expensive winter

Midwestern homes that heat with natural gas on average could see a 14.5 percent increase in bills this winter, according to the Energy Information Administration (EIA). But gas customers in Central and Southern Illinois are seeing their costs go down. The Energy Information Administration (EIA) says consumers will see higher heating bills due…...

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[Breaking] Fight bad water bill (again)

A few months ago, Gov. Rauner signed a horrible bill—an update to the Water Privatization Act. The bill allows the state’s biggest private water companies to buy up municipal water systems and raise rates for customers across Illinois. Well, there’s an exciting development: Due to a legal technicality, the General Assembly…...

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$125+ million in consumer savings in 2018–$20+ billion total!

CUB’s team helped save Illinois consumers more than $125 million in 2018, adding to the $20 billion in savings since the consumer watchdog opened its doors 35 years ago. “We thank Illinois consumers for their generous support,” CUB Executive Director David Kolata said. “CUB members are the heroes in this…...

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Energy myths busted

Congratulations to CUB’s Energy Myths Quiz winners: Regina from Aurora and Patricia of Oak Lawn! They each won $100 off their October utility bills for taking the time to bust some energy myths. Whether you took the quiz or not, check out the answers below to see how your energy…...

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CUB to the rescue: ID theft leads to no service for ComEd customer

Why was an $813 balance added to Surrina H.’s ComEd bill? The charges were tied to a Chicago address where she had never lived. While trying to resolve the identity theft issue, ComEd disconnected her service and she was left without service for days. “ComEd was not really responding,” she…...

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Nicor disconnects service over 9-year-old balance

Ashley went 10 days without gas after Nicor charged her for a $1,200 balance from where she lived in 2009. That year, Ashley was forced to leave her Rockford home when the city condemned it. The house was boarded up and left unlivable. After the house was restored, a resident…...

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