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Consumer Advocacy

CUB “helped save my company from bankruptcy”

Kudos to Annie, CUB’s Bilingual Consumer Rights Specialist! She helped Devin correct an $82,000 mistake by ComEd that threatened to shut down his small business. “CUB is a vital resource. You guys helped save my company from bankruptcy,” Devin said. And kudos to you too! The support of Illinois consumers…...

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CUB “helped save my company from bankruptcy” with $82,000 credit

Devin B. won’t ever forget the monster ComEd bills he feared would bankrupt his small business before it even started. In March, ComEd told him he had used 293,106 kilowatt-hours (kWh) of electricity. That’s about 2,400 times his typical usage. His bill, which usually hovered around $100, ballooned to $44,226.…...

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More than 100 million consumers hit by Capital One hack

Yet another data breach has exposed the private data of more than one hundred million people, leaving them vulnerable to fraud. Credit card company Capital One went public on Monday with news that 106 million individuals had their data compromised, mostly from credit card applications between 2005 and early 2019.…...

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CUB Tribute: Randy Fritz, 1949-2019

By Jim Chilsen, CUB Director of Communications When I heard the sad news that former CUB Board President William R. “Randy” Fritz had passed away, I remembered my old friend’s booming laugh at the the many CUB events we had attended across Illinois.  Randy was a member of our board…...

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CUB honored by generous donation in memory of Chris Conrad

Illinois man remembered as kind-hearted seeker of knowledge  As the Citizens Utility Board (CUB) celebrates its 35th anniversary, we are honored to receive a generous memorial gift from the family of an Illinois man, Chris Conrad, who had a lifelong passion for shining a light on inequity and injustice. The…...

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CUB honored by gift in memory of Chris Conrad

Illinois man remembered as kind-hearted seeker of knowledge  As the Citizens Utility Board (CUB) celebrates its 35th anniversary, we are honored to receive a generous gift from the Chris Conrad Memorial Light-the-Way Fund. The $20,000 gift honors Chris Conrad’s lifelong passion for shining a light on inequity and injustice. We…...

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Back-to-back consumer refunds: Over $800 in savings!

Jantay Gray, consumer advocacy assistant at CUB, recently helped two consumers land refunds–totaling $871.45! “I try my best to advocate for whom I believe to be the most vulnerable utility customers–the elderly and victims of economic disparities,” she said. Throughout the year, CUB’s Consumer Advocacy Department (CAD) takes thousands of calls…...

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‘Like magic’: Consumer Advocacy Department captures $108,000+ in savings

Each year, thousands of Illinois consumers contact CUB’s Consumer Advocacy Department (CAD), to ask a question or file a complaint about an electric, gas, or telecom/cable company behaving badly. In 2018 alone, the department saved people more than $108,000, including: • $62,082.76, for an apartment building that was the victim of…...

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Consumer’s persistence and CUB lead to $797 Sprint credit

Your monthly cellphone bill already takes a chunk out of your wallet, and even more if you have multiple people on one plan. So when Moira Melendez and her son Michael found a “buy one, get one free” offer, they thought they had come across a great deal.  But the months…...

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Spring report from CUB General Counsel Julie Soderna

By Julie Soderna, CUB General Counsel Just wanted to give you an update. The CUB staff and I are swamped with these battles in 2018: Fighting plans pushed by giant power generators to change electricity pricing rules in Washington and potentially raise ComEd bills by hundreds of millions of dollars.…...

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