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Consumer Advocacy

CUB Alert: Apply Now for LIHEAP Utility Bill Assistance Before May 31 Deadline

With an expensive summer ahead, we urge consumers to apply now for Low Income Home Energy Assistance Program (LIHEAP) funding before the May 31 deadline. Households at or below 200% of the federal poverty level are eligible for LIHEAP funding. To help consumers prepare to apply, we are holding two…...

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Consumer victory: Advocates praise passage of HB 4281 in Illinois

The Citizens Utility Board (CUB) is joining with Illinois officials in praising the state General Assembly for unanimously passing legislation that prevents a misleading marketing tactic that has tricked consumers for years and in some cases caused them to pay hundreds of dollars in extra costs. Last week, the Illinois…...

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Consumer advocates secure utility protections after hard winter

Throughout the pandemic, consumer advocates, state regulators and utilities have negotiated consumer protections to try to keep people connected to service. The following is a summary of the latest protections, broken down by the major utilities in the state, according to the Illinois Commerce Commission (ICC). After reading this, CUB…...

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Struggling with your bills? Take these three actions

If you’re struggling to pay your utility bills during this expensive winter, you’re not alone. CUB has some guidance on what steps to take. 1) Call Your Utility. As the utility company is the entity issuing the bill and the only entity with access to your account, your first call—no…...

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Top consumer battles of 2022

2021 was a year of rate hike battles and the fight to pass the Climate & Equitable Jobs Act. In the new year, we plan to staff hundreds of free events, and handle more than one thousand inquiries from Illinois consumers with complaints or questions about their utility service–and we…...

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CUB secures $411 refund for Chicago consumer with mixed meter issue

If you’ve ever called CUB, there’s a good chance you’ve spoken to Jantay Gray, one of the outstanding advocates who staff our Consumer Hotline (1-800-669-5556). Earlier this year, Jantay secured a $411 refund for Nicoletta, a Chicago consumer who submitted a complaint about a ComEd billing issue. “Last year, I…...

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CUB’s to-do list: $414 million in rate-hike battles

With new ComEd and Ameren Illinois rate-hike requests on the table, CUB’s legal team is now challenging $414.1 million in higher rates before the Illinois Commerce Commission (ICC). (Send a message urging the ICC to say NO to the electric rate hikes!) Here’s a summary of all our battles: ICC…...

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CUB’s Consumer Agenda for 2021

Report from David Kolata, CUB executive director Happy New Year, everyone. I thank you for your support of CUB and your interest in working for lower utility bills and cleaner energy. As we look ahead to 2021, I want to give you a report on the major challenges facing Illinois…...

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Three Important Steps To Keep from Getting Your Utility Service Cut Off During the Pandemic

If you’re struggling to pay your utility bills during this public health crisis, CUB has some guidance on what steps to take. 1) Call Your Utility: As the utility company is the entity issuing the bill and the only entity with access to your account, your first call—no matter the…...

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CUB helps protect Verizon customer from $250 hassle

Donald had been with Verizon for almost 20 years, and he had never missed a payment. But the 82-year-old Bartonville retiree had no idea that getting a new phone would lead to a months-long hassle and Verizon slapping him with a $250 fee. That’s why he called CUB.  Donald, who…...

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