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Consumer Advocacy

Statement: CUB Joins Other Consumer Advocates in Challenging Federally Mandated Rate Hike to Keep ‘Zombie Power Plant’ Open

The following is a statement by Clara Summers, manager of the Citizens Utility Board’s Consumers for a Better Grid campaign, on a federal order to keep the Eddystone Generating Station, a power plant in Pennsylvania, open. The move could needlessly cost customers across the country, including Commonwealth Edison (ComEd) customers…...

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Green Energy Justice Cooperative (GEJC): CUB’s evaluation of GEJC’s community solar offer

Green Energy Justice Cooperative (GEJC) offers both market rate and income-eligible community solar deals in Will and DuPage counties. If you are not already familiar with community solar, please read  CUB’s Introduction to Community Solar first. Also, learn more about an income-qualified program called Illinois Solar for All. Community-Driven Community…...

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Kudos! A Spotlight on the CUB Team

At CUB, we take seriously our mission of advocating for utility customers, and we work hard to live up to the generosity of our supporters. We’d like to share a few special notes we’ve received lately from people thankful for our free services.  Kudos to Annie Warnock, Consumer Rights Specialist-Bilingual…...

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Making a Difference: CUB Consumer Advocacy team’s good work saves people money

CUB’s Consumer Advocacy team spends most of their days answering people’s calls and emails about utility bills and service. In 2024, this team (Annie, Danielle, Sandra) handled more than 1,600 consumer inquiries, saving individual utility customers a total of $48,054. Below are examples of people whom we’ve advocated for in…...

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CUB to utility exec: Stop downplaying rate hike!

Addressing a packed public forum about a proposed rate hike that could average up to $27-$29 per month, a utility executive downplayed the increase by saying it “will be less than a dollar-a-day….” CUB Executive Director Sarah Moskowitz sparked applause at the forum when she said: “A ‘dollar a day’…...

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The good, the bad, and the ugly at the nation’s largest power grid operator

By Clara Summers, Campaign Manager Consumers for a Better Grid (a project of CUB) It’s been a busy summer advocating for electric customers at PJM, a power grid operator that controls the flow of electricity over big transmission lines that stretch across northern Illinois and all or parts of a…...

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Five questions every gas and electric customer should ask when reading their bills

CUB holds hundreds of events across Illinois to analyze consumer utility bills, but we also want to make sure people know to read it themselves if needed. “If you get a high bill, it’s important to ask a few questions,” said CUB Communications Director Jim Chilsen. Here are five questions…...

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Making A Difference: She said “no one at the utility company was listening”— but CUB did

CUB has helped save Illinois consumers more than $20 billion over the last four decades, but sometimes the most important consumer victory is just listening. Take Eleanor’s case. For two years, her October and November bills were around $285 and Nicor kept saying that’s what the meter read. They even…...

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CUB explainer: What are Capacity Markets?

As we hold community events across the state of Illinois, people are often surprised to hear that our electric bills cover not only the power we use but the power we could use. That’s capacity.  And the cost of capacity–for most customers it’s hidden in the supply charge we pay–has…...

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CUB Alert: Apply Now for LIHEAP Utility Bill Assistance Before May 31 Deadline

With an expensive summer ahead, we urge consumers to apply now for Low Income Home Energy Assistance Program (LIHEAP) funding before the May 31 deadline. Households at or below 200% of the federal poverty level are eligible for LIHEAP funding. To help consumers prepare to apply, we are holding two…...

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