CUB urges Illinois consumers having difficulty paying their utility bills during the pandemic to contact their utility companies to take advantage of unprecedented consumer protections available to them. “Anybody struggling to pay their bills during the pandemic should immediately contact their utility to find out what protections are available, and…...
CUB services have saved participants an average of about $26 a month on their utility bills, according to a staff review. COVID-19 may have brought CUB’s in-person events to a halt, but that hasn’t stopped CUB’s outreach team from working hard to serve consumers through online events and services. Along…...
If you’ve ever called CUB, there’s a good chance you’ve spoken to Jantay Gray, the woman who often answers our Consumer Hotline (1-800-669-5556). Jan is one of many outstanding consumer advocates on staff. This year, Sandra Marcelin-Reme, CUB’s director of consumer advocacy, sent the staff an email that exclaimed “WAY…...
Major Illinois utilities have extended the moratorium on shut-offs for another month, until around September, according to a statement from state regulators. Ameren Illinois, Aqua Illinois, Consumer Gas, ComEd, Illinois American Water, Liberty, Nicor Gas, Peoples Gas, North Shore Gas and Utility Services of Illinois are among the utilities with extended moratoriums…...
At CUB, we get reports that customers enrolled with alternative suppliers have been charged double or triple (or worse) for their electricity—and marketers have long preyed on the neighborhoods that can least afford to pay high power bills. That’s yet another reason we’re dedicated to making sure a new reform…...
Illinois regulators this week will consider some of the strongest COVID-19 utility consumer protections in the country. Developed through weeks of discussion among consumer advocates and major utilities, this plan could serve as a national model to help utility customers struggling to pay their bills during the economic crisis. But…...
After a historic agreement between consumer advocates and Illinois’ major utilities, state regulators are now considering the most comprehensive COVID-19 utility relief measures in the country. This plan could serve as a national model for helping utility customers struggling to pay their bills during the worst economic crisis since the…...
