Jantay Gray, consumer advocacy assistant at CUB, recently helped two consumers land refunds–totaling $871.45! “I try my best to advocate for whom I believe to be the most vulnerable utility customers–the elderly and victims of economic disparities,” she said. Throughout the year, CUB’s Consumer Advocacy Department (CAD) takes thousands of calls…...
‘Like magic’: Consumer Advocacy Department captures $108,000+ in savings
Each year, thousands of Illinois consumers contact CUB’s Consumer Advocacy Department (CAD), to ask a question or file a complaint about an electric, gas, or telecom/cable company behaving badly. In 2018 alone, the department saved people more than $108,000, including: • $62,082.76, for an apartment building that was the victim of…...
Spring report from CUB General Counsel Julie Soderna
By Julie Soderna, CUB General Counsel Just wanted to give you an update. The CUB staff and I are swamped with these battles in 2018: Fighting plans pushed by giant power generators to change electricity pricing rules in Washington and potentially raise ComEd bills by hundreds of millions of dollars.…...
From the CUB files: The case of the “mixed meter,” and a $495 refund
Each year, thousands of Illinoisans call CUB with complaints or inquiries about their utility companies—that includes Charlene. The 75-year-old condo resident didn’t know why her electric bill had skyrocketed. She cares about efficiency—turns off lights, unplugs unused appliances, sets the thermostat no higher than 68 degrees, and avoids energy guzzlers…...
Are you cooling an empty home? There’s a solution
Amid the hottest month of the year, consumer advocates joined with Commonwealth Edison (ComEd) and the Illinois Commerce Commission (ICC) to make Chicago-area consumers aware that cooling an empty home while they are away at work or on vacation can cause summer energy bills to soar at a news conference…...
CUB Executive Director’s mid-year report
CUB’s legal team gets the headlines with the big victories, but our consumer advocacy and outreach teams offer vital help to individual consumers on a daily basis. The Chicago Tribune’s Help Squad profiled a recent CUB utility-bill clinic. We hold hundreds of events like this each year! Here’s what you and CUB…...
Join CUB’s Community Action Campaign
This June we’re challenging EVERYONE in Chicago to join CUB’s Community Action Campaign. In the battles below, Julie, CUB’s general counsel, is up against the best lawyers the utilities can buy. She can’t beat them alone, which is why you and your neighbors must join the fight. Remember they only win when…...
