CUB’s Consumer Advocacy team spends most of their days answering people’s calls and emails about utility bills and service. In 2024, this team (Annie, Danielle, Sandra) handled more than 1,600 consumer inquiries, saving individual utility customers a total of $48,054. Below are examples of people whom we’ve advocated for in…...
Support CUB on Giving Tuesday
Tuesday, Dec. 3 is Giving Tuesday, the international day for supporting nonprofits. And it’s a good day to support CUB’s work for clean energy, consumer protections and lower utility bills! Plus, today you could win an iPad! There are two ways to enter CUB’s Giving Tuesday iPad Giveaway: 1) Give a donation of…...
Chicago Sun-Times: Here’s how the Citizens Utility Board has saved Illinois consumers billions (The group turned 40 this year but not everyone knows about the CUB’s role in representing ratepayers.)
By Stephanie Zimmerman Chicago Sun-Times Utility bills can be confusing, but the nonpartisan Citizens Utility Board of Illinois has helped save consumers an estimated $20 billion in blocked rate hikes and refunds over the past 40 years. Yet not everyone knows about the group’s role in representing ratepayers, says CUB’s…...
CUB helps consumer get $23,288 refund!
CUB’s Consumer Advocacy Department this past spring helped secure a $23,288 refund for a Chicago business owner. Annie Warnock, CUB’s Bilingual Consumer Rights Specialist, took on the case of a small-business owner who was “distraught and confused” over high electric bills. The owner discovered she was with an alternative electricity…...
Teacher says CUB website invaluable in battling alternative supplier ‘scamsters’
Carolyn helps teach English as a second language–but her lessons have gone far beyond grammar. One day a student mentioned to the Champaign-area teacher that her utility bills had gone through the roof. What Carolyn uncovered was a problem all too common for Illinois consumers. A salesman from an alternative…...
Consumer victory: Advocates praise passage of HB 4281 in Illinois
The Citizens Utility Board (CUB) is joining with Illinois officials in praising the state General Assembly for unanimously passing legislation that prevents a misleading marketing tactic that has tricked consumers for years and in some cases caused them to pay hundreds of dollars in extra costs. Last week, the Illinois…...
CUB helps secure $226 refund to overcharged Comcast customer
When Robert, a long-time CUB member from Evanston, attended a Virtual Utility Bill Clinic earlier this year, he was most interested in learning about Community Solar. He also came to learn that he had paid $226 to Comcast for cable boxes and adapters that he didn’t have. Aimee Gendusa-English, CUB’s…...
