CUB services have saved participants an average of about $26 a month on their utility bills, according to a staff review. COVID-19 may have brought CUB’s in-person events to a halt, but that hasn’t stopped CUB’s outreach team from working hard to serve consumers through online events and services. Along…...
CUB staffer secures $4,800 refund from alternative supplier
If you’ve ever called CUB, there’s a good chance you’ve spoken to Jantay Gray, the woman who often answers our Consumer Hotline (1-800-669-5556). Jan is one of many outstanding consumer advocates on staff. This year, Sandra Marcelin-Reme, CUB’s director of consumer advocacy, sent the staff an email that exclaimed “WAY…...
ICC orders $1 million fine against alternative energy supplier
The Illinois Commerce Commission (ICC) has fined an alternative electricity supplier $1 million and ordered more than $34,000 in customer refunds for “admitted violations of state marketing and sales rules.” “This is a major victory for Illinois consumers, who have been ripped off by alternative energy suppliers far too many…...
Citizens Utility Board’s Mid-Year Report
By Executive Director David Kolata In 2019, the Citizens Utility Board (CUB) celebrates 35 years of fighting for Illinois consumers. We were a long shot when a handful of people led by pioneering Executive Director Sue Stewart began working for consumers in May of 1984. “Those who expect the citizens’…...
Good news on a Friday night: General Assembly passes historic consumer protections
Just wanted to share this statement from CUB Executive Director David Kolata on a major victory for consumers at the General Assembly tonight: STATEMENT FROM CUB EXECUTIVE DIRECTOR DAVID KOLATA ON PASSAGE OF HEAT ACT The Citizens Utility Board (CUB) thanks the General Assembly for passing the HEAT Act, historic…...
At the Supreme Court: A victory for clean energy
This month, Illinois consumers got good news: The U.S. Supreme Court rejected a request to review appellate court decisions that upheld the right for states to advance clean energy goals through “zero-emission credit” (ZEC) programs in Illinois and New York. On Twitter, CUB called it an “important victory for cost-effective…...
Working for a clean energy future as easy as 1-2-3
The Citizens Utility Board (CUB) staffs more than 400 free events a year—which means just about every day the consumer group is somewhere in Illinois spreading an important message: clean energy = affordable energy. Jim’s a believer. He’s a frequent visitor to CUB events and recently dropped by our utility-bill…...
‘Like magic’: Consumer Advocacy Department captures $108,000+ in savings
Each year, thousands of Illinois consumers contact CUB’s Consumer Advocacy Department (CAD), to ask a question or file a complaint about an electric, gas, or telecom/cable company behaving badly. In 2018 alone, the department saved people more than $108,000, including: • $62,082.76, for an apartment building that was the victim of…...
