ComEd customers will get $434 million and Ameren Illinois electric customers $50.8 million in refunds over the next three years, under a plan called for by the Climate and Equitable Jobs Act (CEJA) and OK’d by state regulators this summer. The case was tied to an ongoing dispute among the…...
Consumer victory: Advocates praise passage of HB 4281 in Illinois
The Citizens Utility Board (CUB) is joining with Illinois officials in praising the state General Assembly for unanimously passing legislation that prevents a misleading marketing tactic that has tricked consumers for years and in some cases caused them to pay hundreds of dollars in extra costs. Last week, the Illinois…...
CUB helps secure $226 refund to overcharged Comcast customer
When Robert, a long-time CUB member from Evanston, attended a Virtual Utility Bill Clinic earlier this year, he was most interested in learning about Community Solar. He also came to learn that he had paid $226 to Comcast for cable boxes and adapters that he didn’t have. Aimee Gendusa-English, CUB’s…...
CUB services helping consumers cut their utility bills $26/month
CUB services have saved participants an average of about $26 a month on their utility bills, according to a staff review. COVID-19 may have brought CUB’s in-person events to a halt, but that hasn’t stopped CUB’s outreach team from working hard to serve consumers through online events and services. Along…...
CUB staffer secures $4,800 refund from alternative supplier
If you’ve ever called CUB, there’s a good chance you’ve spoken to Jantay Gray, the woman who often answers our Consumer Hotline (1-800-669-5556). Jan is one of many outstanding consumer advocates on staff. This year, Sandra Marcelin-Reme, CUB’s director of consumer advocacy, sent the staff an email that exclaimed “WAY…...
ICC orders $1 million fine against alternative energy supplier
The Illinois Commerce Commission (ICC) has fined alternative electricity supplier LifeEnergy, LLC, $1 million and ordered more than $34,000 in customer refunds for “admitted violations of state marketing and sales rules.” “This is a major victory for Illinois consumers, who have been ripped off by alternative energy suppliers far too…...
Citizens Utility Board’s Mid-Year Report
By Executive Director David Kolata In 2019, the Citizens Utility Board (CUB) celebrates 35 years of fighting for Illinois consumers. We were a long shot when a handful of people led by pioneering Executive Director Sue Stewart began working for consumers in May of 1984. “Those who expect the citizens’…...
