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Consumer Victories

Consumer victory: Advocates praise passage of HB 4281 in Illinois

The Citizens Utility Board (CUB) is joining with Illinois officials in praising the state General Assembly for unanimously passing legislation that prevents a misleading marketing tactic that has tricked consumers for years and in some cases caused them to pay hundreds of dollars in extra costs. Last week, the Illinois…...

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CUB Q&A: Working to give ComEd, Ameren customers big tax-related refunds

ComEd customers would get $434 million and Ameren Illinois electric customers $50.8 million in refunds over the next three years as part of an Illinois Commerce Commission (ICC) process that was required by the Climate and Equitable Jobs Act (CEJA), groundbreaking energy legislation. The ICC is expected to make a…...

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CUB helps secure $226 refund to overcharged Comcast customer

When Robert, a long-time CUB member from Evanston, attended a Virtual Utility Bill Clinic earlier this year, he was most interested in learning about Community Solar. He also came to learn that he had paid $226 to Comcast for cable boxes and adapters that he didn’t have. Aimee Gendusa-English, CUB’s…...

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CUB services helping consumers cut their utility bills $26/month

CUB services have saved participants an average of about $26 a month on their utility bills, according to a staff review.   COVID-19 may have brought CUB’s in-person events to a halt, but that hasn’t stopped CUB’s outreach team from working hard to serve consumers through online events and services. Along…...

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CUB staffer secures $4,800 refund from alternative supplier

If you’ve ever called CUB, there’s a good chance you’ve spoken to Jantay Gray, the woman who often answers our Consumer Hotline (1-800-669-5556). Jan is one of many outstanding consumer advocates on staff. This year, Sandra Marcelin-Reme, CUB’s director of consumer advocacy, sent the staff an email that exclaimed “WAY…...

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ICC orders $1 million fine against alternative energy supplier

The Illinois Commerce Commission (ICC) has fined alternative electricity supplier LifeEnergy, LLC, $1 million and ordered more than $34,000 in customer refunds for “admitted violations of state marketing and sales rules.” “This is a major victory for Illinois consumers, who have been ripped off by alternative energy suppliers far too…...

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CUB helps consumer secure $203 refund from alternative supplier rip-off

CUB’s Ivonne Rychwa helped a visitor to one of our popular utility bill clinics secure a $203 refund after being overcharged by an alternative supplier. Ivonne, CUB’s Lead Community Liaison, met Teofilo at the Round Lake Utility Bill Clinic on Aug. 19 and discovered that he was in the kind…...

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CUB Tribute: Randy Fritz, 1949-2019

By Jim Chilsen, CUB Director of Communications When I heard the sad news that former CUB Board President William R. “Randy” Fritz had passed away, I remembered my old friend’s booming laugh at the the many CUB events we had attended across Illinois.  Randy was a member of our board…...

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Citizens Utility Board’s Mid-Year Report

By Executive Director David Kolata In 2019, the Citizens Utility Board (CUB) celebrates 35 years of fighting for Illinois consumers. We were a long shot when a handful of people led by pioneering Executive Director Sue Stewart began working for consumers in May of 1984. “Those who expect the citizens’…...

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Good news on a Friday night: General Assembly passes historic consumer protections

Just wanted to share this statement from CUB Executive Director David Kolata on a major victory for consumers at the General Assembly tonight: STATEMENT FROM CUB EXECUTIVE DIRECTOR DAVID KOLATA ON PASSAGE OF HEAT ACT The Citizens Utility Board (CUB) thanks the General Assembly for passing the HEAT Act, historic…...

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