Consumer Victories

‘Like magic’: Consumer Advocacy Department captures $108,000+ in savings

November 24, 2018 jchilsen Consumer Advocacy, Consumer Victories, Renewal

Each year, thousands of Illinois consumers contact CUB’s Consumer Advocacy Department (CAD), to ask a question or file a complaint about an electric, gas, or telecom/cable company behaving badly. In 2018 alone, the department saved people more than $108,000, including: • $62,082.76, for an apartment building that was the victim of…...

Consumer’s persistence and CUB lead to $797 Sprint credit

May 17, 2018 jjones Consumer Advocacy, Consumer Victories, Updates

Your monthly cellphone bill already takes a chunk out of your wallet, and even more if you have multiple people on one plan. So when Moira Melendez and her son Michael found a “buy one, get one free” offer, they thought they had come across a great deal. But the months…...

From the CUB files: The case of the “mixed meter,” and a $495 refund

February 24, 2018 jchilsen Consumer Advocacy, Consumer Victories

Each year, thousands of Illinoisans call CUB with complaints or inquiries about their utility companies—that includes Charlene. The 75-year-old condo resident didn’t know why her electric bill had skyrocketed. She cares about efficiency—turns off lights, unplugs unused appliances, sets the thermostat no higher than 68 degrees, and avoids energy guzzlers…...

She wondered why her electric bill had skyrocketed

February 20, 2018 jchilsen Consumer Victories

By Ivonne Ortiz, Environmental Outreach Coordinator, CUB Each year, CUB helps thousands of Illinoisans who have complaints/inquiries about their utility companies. Recently, I took the complaint of a ComEd customer who wondered why her power bills were skyrocketing. She lives alone in a condo and hadn’t made any changes to her…...

CUB Executive Director’s mid-year report

June 19, 2017 mkulling Consumer Advocacy, Consumer Complaints, Consumer Victories, CUB Action Network, Efficiency, energy efficiency, Updates

CUB’s legal team gets the headlines with the big victories, but our consumer advocacy and outreach teams offer vital help to individual consumers on a daily basis. The Chicago Tribune’s Help Squad profiled a recent CUB utility-bill clinic. We hold hundreds of events like this each year! Here’s what you and CUB…...

Big victories so far in 2017

March 24, 2017 jchilsen Consumer Victories

The year is young, but thanks to the support of Illinois residents, CUB’s legal team has notched some nice consumer victories in the first few months of 2017. ComEd rate cut! In March, CUB helped secure a $17 million rate cut for ComEd customers, after a portion of a rate…...

Good news- $17 million ComEd rate cut!

March 23, 2017 mkulling ComEd, Consumer Victories, electric, Electric bills, rate cut, Saving Money, Updates

We thank the Illinois Commerce Commission (ICC) for approving a $17.5 million Commonwealth Edison rate cut. This is good news for ComEd customers. While building a more reliable power grid is a major undertaking, ComEd’s customers shouldn’t have to pay a penny more than what the utility can justify. This…...

What is the Future Energy Jobs Act? CUB analyzes Illinois’ biggest energy legislation in years

March 22, 2017 mkulling ComEd, community solar, Consumer Victories, EDF, Efficiency, Electric bills, Energy, energy efficiency, Exelon, legislation, solar, Updates

The Illinois General Assembly has passed the Future Energy Jobs Act, one of the most significant pieces of energy legislation in the past 20 years. CUB members should know about this new law. What is it? The Future Energy Jobs Act (Senate Bill 2814) is a compromise bill that was…...

iPhone customer “filled with glee” after avoiding $999 fee

September 8, 2016 jchilsen AT&T, Consumer Victories

Thanks to CUB’s help, a Chicago woman saved almost $1,000. According to a CUB complaint, Doretha started experiencing problems with her iPhone this past June—but an AT&T agent told her she qualified for a new phone. The only reason she considered the offer, Annie said, is because AT&T said she…...

South suburban mom scores smart thermostat

August 18, 2016 Samantha Consumer Victories, CUB, CUB Contest, CUB survey, Efficiency, electric, Electric bills, Energy, energy efficiency, Environment, Saving Money, savings, smart thermostat, Uncategorized

Saving energy and money have always been top priorities for Anam El-Jabli and her family. But the purchase of a new air conditioner last year made it hard for them to afford other appliances. Then the stay-at-home mom read about CUB’s Smart Thermostat Giveaway in the group’s weekly e-newsletter. “I’m an active follower…...

‘Like magic’: Consumer Advocacy Department captures $108,000+ in savings

Consumer’s persistence and CUB lead to $797 Sprint credit

From the CUB files: The case of the “mixed meter,” and a $495 refund

She wondered why her electric bill had skyrocketed

CUB Executive Director’s mid-year report

Big victories so far in 2017

Good news- $17 million ComEd rate cut!

What is the Future Energy Jobs Act? CUB analyzes Illinois’ biggest energy legislation in years

iPhone customer “filled with glee” after avoiding $999 fee

South suburban mom scores smart thermostat

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South suburban mom scores smart thermostat