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Internet/Broadband

New internet assistance program to discount service by $50 a month

The Federal Communications Commission is launching a new program to expand access to affordable internet service. The Emergency Broadband Benefit Program aims to connect eligible households to healthcare, school and job opportunities otherwise unavailable without internet access. (Read CUB’s fact sheet here.) Up to 42 million people in the United…...

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CUB helps secure $226 refund to overcharged Comcast customer

When Robert, a long-time CUB member from Evanston, attended a Virtual Utility Bill Clinic earlier this year, he was most interested in learning about Community Solar. He also came to learn that he had paid $226 to Comcast for cable boxes and adapters that he didn’t have. Aimee Gendusa-English, CUB’s…...

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Tell Washington: Affordable Internet for All

As you read this, an estimated 20-40 million people in the United States don’t have access to high-speed internet. Amid a global pandemic, that means children blocked from e-learning and seniors cut off from online medical appointments.  “The digital divide is now a matter of life and death…” the U.N.…...

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A year after net neutrality: Death by a thousand cuts

Net neutrality has been dead for a little more than a year, and the internet hasn’t collapsed. Does that mean net neutrality wasn’t that important after all? Far from it. For one, states are making their own laws, there are lawsuits, and ISPs are holding back from any drastic changes…...

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No net neutrality? Not so fast!

CUB’s Bryan McDaniel speaks at an April 8, 2018 press conference on House Bill 4819 to protect net neutrality in Illinois. “Once we pay Internet providers, we should be able to access all content equally,” he said. As Federal Communications Commission (FCC) Chairman Ajit Pai pushes to kill net neutrality…...

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Support HB 4819: The fight for net neutrality moves to Illinois

We’ve all read the grim headlines: The Federal Communications Commission (FCC) has ordered “net neutrality” rules to end on April 23. That’s bad news because those consumer protections help keep the Internet affordable and uncensored. But the good news is we have a chance to save net neutrality in Illinois—if…...

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Free CUB guide: Protect yourself from online crooks

NOTICE: CUB’s newest publication is Internet Privacy: A Guide to Protecting Yourself Online. (You may have heard WBBM radio report on the guide over the holidays.) If you’ve read the guide, please tell us what you think. We like to hear your comments so we can improve our library of…...

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The latest weapon in the fight to save net neutrality…..the Whopper?

Burger King, of all businesses, has come out with a brilliant video in support of net neutrality. Using its celebrated Whopper, the fast food giant memorably shows what life might be like without the internet consumer protections the Federal Communications Commission axed in December. It’s a great bit of storytelling…...

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Net neutrality: Not. Dead. Yet.

You may have read headlines that the Federal Communications Commission (FCC) has killed the internet consumer protections we call “net neutrality.” But this fight is far from over, and that’s why we want you to act now! Pro-consumer lawyers are mounting a court challenge of the FCC’s vote, and members of Congress…...

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CUB releases first-ever internet privacy guide to help IL consumers avoid online crooks and scam artists

For the first time in its three-decade history, the Citizens Utility Board (CUB) has released a guide on internet privacy to help Illinois consumers prevent online crooks and scam artists from stealing their personal information, and their money. Consumers can get a free copy of “Internet Privacy: A Guide to…...

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