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Broadband

New internet assistance program to discount service by $50 a month

The Federal Communications Commission is launching a new program to expand access to affordable internet service. The Emergency Broadband Benefit Program aims to connect eligible households to healthcare, school and job opportunities otherwise unavailable without internet access. (Read CUB’s fact sheet here.) Up to 42 million people in the United…...

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Act now for affordable energy, broadband, water

As we fight to pass the Clean Energy Jobs Act (CEJA) in Illinois, we’re also monitoring action in Washington. There’s a federal infrastructure plan that would secure clean, affordable energy and water, as well as reliable broadband service for all. The American Jobs Plan calls for $621 billion in road,…...

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What are we paying for?

We already pay a bundle for Internet service, and now a big Internet Service Provider (ISPs) wants to slap you with yet another fee for exceeding so-called “data caps.” Comcast recently enacted a policy in certain test markets that charges fees for customers who use more than 300 GB per month ($10 per…...

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AT&T Mobility faces $100M fine for misleading consumers

Feel like your mobile Internet connection has been slower than usual? Well, if you’re an AT&T Mobility customer, that may be the case. The Federal Communications Commission (FCC) plans to slap AT&T Mobility with a $100 million fine for allegedly “throttling” speeds for unlimited data customers— the largest fine ever of its…...

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The vote that could save the Internet

The Federal Communications Commission (FCC) is set to vote tomorrow on whether or not to re-classify the Internet as a public utility, which can be protected and regulated through federal authority. Why does this matter to you, oh-average-unassuming-consumer? Because this decision is a game changer for net neutrality. Net neutrality…...

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Our Valentine to AT&T: Have a heart, don’t kill our landlines

Thank you to the 1,600+ people who signed CUB’s Valentine to AT&T. Our hearts ache alright–not for AT&T, but for the millions of Illinoisans who depend on traditional home phone service as their most reliable and affordable telecom option. AT&T has stated clearly that it wants to end their phone…...

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Comcast at it again?

Just when you think it can’t get any worse, news emerged this week of yet another Comcast customer service fiasco. Mary Bauer opened her bill last month to discover her bill had been addressed to “Super B***h Bauer.”   The Addison resident had previously spent nearly a year going back and forth with…...

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Update: Net Neutrality

Earlier this week, we talked about Federal Communications Commission (FCC) Chairman Tom Wheeler’s announcement of plans to introduce strong protections in his upcoming proposal for rules on net neutrality.  Now, we have some more details on the plan, which promises to save the free and open Internet. The FCC released a statement this week…...

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New year, new hope for the Internet?

Recently at the world’s largest consumer electronics show, FCC Chairman Tom Wheeler appeared to defend the reclassification of broadband Internet under Title II of the Telecommunications Act. That bombshell appears to be a big win for net neutrality, the idea that Internet Service Providers (ISPs) must treat all Internet content…...

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Deceptive Billing: 3 Tips to Protect Yourself

Imagine you’ve just signed up for Broadband Internet Service for $34.99 per month.  You’re pretty content with the deal, and soon spend your days in a quiet reverie of Pinterest, Netflix documentaries, and cat videos… …until you get your first month’s bill: $94.95! That’s what happened to Jeremy Zielinski of New York…...

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