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Cable/Telecom

A year after net neutrality: Death by a thousand cuts

Net neutrality has been dead for a little more than a year, and the internet hasn’t collapsed. Does that mean net neutrality wasn’t that important after all? Far from it. For one, states are making their own laws, there are lawsuits, and ISPs are holding back from any drastic changes…...

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Do robocallers know where I am?

Last week my cell phone rang, and the caller ID said it was my young son’s afterschool program. I don’t get calls from afterschool, so immediately I thought that my son was sick or hurt. But when I picked up, it was just a robocall, specifically the Chinese consulate scam,…...

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Tell big TV companies: Be truthful with your customers!

Big companies like AT&T and Comcast like to jack up our TV/internet bills by slapping us with sneaky fees. These add-ons have official-sounding names like “regional sports fee” or “broadcast TV surcharge,” but don’t be fooled: These are NOT government charges! These company-imposed fees allow big corporations to hide the true…...

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Tell Congress: Reform pay TV

In a quick poll CUB released last week, 98 percent of you showed support for a “Pay TV Customer’s Bill of Rights”! This week, we want to share those results with Illinois’ Congressional Delegation, and urge it to push for consumer protections for pay TV customers. Here’s the question we…...

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Does Illinois support cable reforms?

Answer our quick poll and next week we’ll share the results with Illinois’ Congressional delegation. Do you want Congress to pass a “Pay TV Customer’s Bill of Rights,” including the following reforms:     Requiring Pay TV companies to offer a basic, low-cost package. Reducing or eliminating excessive charges, such as cable…...

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Tell us your landline story

How do people feel about losing their landline phone service? “They’re terrified,” Julie Vahling, AARP Illinois associate state director, said in a recent TV interview. We want to hear how YOU feel. AT&T has won state legislation to eventually end landline phone service in Illinois—but it still needs to get…...

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Illinois Internet Update

Update on the battle to protect our Internet: The Federal Communications Commission (FCC) this week formally voted to move forward with a proposal to gut Internet consumer protections called “net neutrality.” We want to thank the 2,000 people who signed our initial petition earlier this month. Here’s why it’s important…...

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Tell legislators: Vote YES on HB 3503

Big Internet providers like AT&T and Comcast are allowed to charge you up to $10 a month to rent equipment like modems and routers, even after you’ve paid enough for the retail price of the equipment. Telecom companies provide no good reason for asking for the monthly fee indefinitely, other…...

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Check your Comcast bill: Are you paying a “digital adapter” fee?

Every cable bill these days has add-on fees that allow companies to raise your bills without increasing the advertised rate of your TV package. For Comcast customers, one of those charges, called the “digital adapter” fee, has increased in 2017—from $3.99/month to $5.99/month. So, what is the fee supposed to…...

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Cut TV costs with CUB’s free guide

On Tuesday morning, CUB held a news conference to release a first-ever guide to help Illinois consumers cut their TV bills. You can receive a copy of CUB’s Guide to Cutting Your TV Costs—which includes information for both “cord shavers” and “cord cutters”— by visiting www.CUBCableCenter.com. (While you’re there, remember…...

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