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Cable/Telecom

The dos and don’ts of robocalls

Do you get several calls a day from “Scam Likely?” That probably means your number is targeted by robocalls–prerecorded messages from computer generated dialers.  Robocalls are irritating, costly, and often illegal. In fact, the call blocking app TrueCaller found that consumers had already lost nearly $30 billion in the first…...

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CUB releases new guide to help Illinois consumers shop phone market

The Citizens Utility Board announced that it has released a new “Guide to Phone Choices” to help Illinois consumers navigate their options in the telecom market. Visit CitizensUtilityBoard.org to order a free copy of the 16-page publication, which includes information about selecting cellphone, landline and VoIP service. The phone landscape…...

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Utility Diaries: A Month of Bills in Urbana, Illinois

In Utility Diaries, we look at what different households across Illinois pay in a month for utility expenses.  Today’s household consists of two people in a rented house in Urbana.   Housing Background Location: Urbana, IL Household Size: 2 people Housing Type: House Rent or Own: Rent Square Footage: 1,215 Year…...

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New internet assistance program to discount service by $50 a month

The Federal Communications Commission is launching a new program to expand access to affordable internet service. The Emergency Broadband Benefit Program aims to connect eligible households to healthcare, school and job opportunities otherwise unavailable without internet access. (Read CUB’s fact sheet here.) Up to 42 million people in the United…...

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Why CUB continues the fight for landlines

Can you count on your cellphone carrier to save your life? When you dial 911 from a cellphone, most consumers may expect dispatchers to immediately know their location. However, current Federal Communications Commission (FCC) rules only require your carrier to provide location data that is accurate within 50-300 meters, according…...

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Cut your TV costs with CUB’s updated cable guide

In September, we asked and you answered: The utility bill you hate the most is cable. The average consumer pays $100-$200 a month on their cable bill, but only watches an average of 17 channels! That’s why we’ve updated CUB’s Guide to Cutting Your TV Costs with the most recent…...

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CUB’s NEW cable guide

When we last asked CUB members to name their worst bill, more than half said it was their cable/internet bill! In honor of CUB’s 35th anniversary, we’ve revamped our popular (and FREE) “Guide to Cutting Your TV Costs.” It has the most up-to-date information you need to reduce your bloated…...

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A year after net neutrality: Death by a thousand cuts

Net neutrality has been dead for a little more than a year, and the internet hasn’t collapsed. Does that mean net neutrality wasn’t that important after all? Far from it. For one, states are making their own laws, there are lawsuits, and ISPs are holding back from any drastic changes…...

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Do robocallers know where I am?

Last week my cell phone rang, and the caller ID said it was my young son’s afterschool program. I don’t get calls from afterschool, so immediately I thought that my son was sick or hurt. But when I picked up, it was just a robocall, specifically the Chinese consulate scam,…...

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Tell big TV companies: Be truthful with your customers!

Big companies like AT&T and Comcast like to jack up our TV/internet bills by slapping us with sneaky fees. These add-ons have official-sounding names like “regional sports fee” or “broadcast TV surcharge,” but don’t be fooled: These are NOT government charges! These company-imposed fees allow big corporations to hide the true…...

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