Energy efficiency tips for getting through Illinois’ rough winters: Get rid of the clutter. Make sure heating vents are open and not blocked by furniture or carpet. Clean dust from vents or along baseboard heaters. Weatherstrip. Weatherstripping can be used to seal air leaks around doors and windows. By keeping…...
Breaking news about your cable and internet bills (opportunities to take action)
We have important updates about your cable and internet bills–some good news, some hopeful news and some bad news (along with a call to action). The good news: FCC cracks down on “junk fees” In March, the Federal Communications Commission (FCC) stood up for consumers and cracked down on deceptive…...
AT&T’s response to last week’s nationwide outage
Last week, AT&T’s cellular outage lasted several hours and impacted customers nationwide. AT&T has come out since then with an apology and reassurance that the outage was a result of “the application and execution of an incorrect process used as we were expanding our network, not a cyberattack.” They plan…...
New FCC program helps income-qualified consumers access internet
The Affordable Connectivity Program is a new benefit program through the Federal Communications Commission that helps ensure households can afford the broadband they need for work, school, healthcare and more. The benefit provides a discount of up to $30 per month toward internet service for eligible households and up to…...
AT&T raises prices for Consumer’s Choice landline plans
AT&T has once again raised prices for its Consumer’s Choice landline calling plans. See the new prices below: Plan Monthly Fee Plan Details Call Plan 30 Downtown Chicago: $16.25 Rest of Chicago and adjacent suburbs: $19.25 Rest of Illinois: $20.75 30 local (bands A and B) calls (to places within…...
Update: What’s going on with net neutrality?
President Joe Biden this summer signed an executive order restoring several internet consumer protections (a.k.a. “net neutrality” provisions) that were overturned by the Trump administration. But the order awaits a vote by the Federal Communications Commission (FCC), which is still missing a fifth commissioner after Ajit Pai stepped down in…...
The dos and don’ts of robocalls
Do you get several calls a day from “Scam Likely?” That probably means your number is targeted by robocalls–prerecorded messages from computer generated dialers. Robocalls are irritating, costly, and often illegal. In fact, the call blocking app TrueCaller found that consumers had already lost nearly $30 billion in the first…...
CUB releases new guide to help Illinois consumers shop phone market
The Citizens Utility Board announced that it has released a new “Guide to Phone Choices” to help Illinois consumers navigate their options in the telecom market. Visit CitizensUtilityBoard.org to order a free copy of the 16-page publication, which includes information about selecting cellphone, landline and VoIP service. The phone landscape…...
Utility Diaries: A Month of Bills in Urbana, Illinois
In Utility Diaries, we look at what different households across Illinois pay in a month for utility expenses. Today’s household consists of two people in a rented house in Urbana. Housing Background Location: Urbana, IL Household Size: 2 people Housing Type: House Rent or Own: Rent Square Footage: 1,215 Year…...
