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Scams

‘Protection’ during the pandemic? Big water company pitches peace of mind—but you should think twice

Tucked away in a news release about a major water company’s COVID-19-related donations was a pitch for insurance plans that cover utility-related home repairs. While the company promises “the unexpected—protected,” such offers often end up costing customers more than they’re worth.  American Water is the parent company of Illinois American,…...

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Beware: Don’t fall victim to a Coronavirus scam

Fraudsters are using the public health emergency to steal our money and personal information. Illinois Attorney General Kwame Raoul has warned residents to exercise caution with phone, text and email solicitations for money or personal information that are tied to the COVID-19 pandemic. Protect yourself from scams by reading our…...

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Beware of A/C scams in a heat wave

The hot summer months can pose a threat to your health if you’re not careful. It can also be a threat to your wallet. The Better Business Bureau (BBB) says home and business owners should be extra careful when heat warnings take place. Rising temperatures are a perfect time for…...

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Are you getting these robocalls?

Have you had this robocall nuisance hit your phone? Just last week, Senate Minority Leader Charles Schumer called on the Federal Communications Commission (FCC) to fight “ringless voicemails”—robocalls that go straight to your voicemail box. FCC Chairman Ajit Pai said: “We’ll take a look.” “With billions of robocalls made to…...

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Urgent: Stop bad power deals

Over the last couple of weeks, the CUB Action Network has sent thousands of messages against AT&T’s plan to kill traditional home phone service, as well as plans from Nicor and ComEd to hit customers with a total of $300 million in rate hikes. And today, we ask that you…...

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Hate robocalls ➡ Sign Petition

CUB doesn’t always see eye-to-eye with FCC Chairman Ajit Pai on key consumer issues—but here’s where we do agree: We hate robocalls. Any recorded call that tries to sell you something without your written permission is an illegal robocall. In fact, we were hit with about 2.4 billion robocalls a…...

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Consumer alert: Prosecutors say man posed as meter reader to commit murder

A man accused of posing as a meter reader to commit murder highlights the importance of following a few precautions when somebody claiming to be from the utility knocks on your door. Just days before Willie Bell, of Chicago, shot a romantic rival, he bought a workman’s vest and helmet,…...

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Act now! Fight irritating, illegal robocalls

Today, CUB asked Illinois consumers to sign a petition to fight illegal “robocalls.” It’s the perfect time to take action, now that Federal Communications Commission (FCC) Chairman Tom Wheeler has urged big phone companies to give customers free technology to block these computer-generated telemarketing calls. We’re all annoyed by these…...

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ICC report: Northern Illinoisans losing money with alternative electric suppliers

By Sagar Dommaraju Northern Illinois consumers with alternative electricity suppliers have lost $188.6 million over the last two years, according to the Illinois Commerce Commission (ICC) in an  annual electric competition report. The ICC’s Office of Retail Market Development said in its annual report that Illinois consumers with another supplier lost…...

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Summer scam alert: Who’s knocking at the door?

CUB has issued a summer scam alert. Be careful about anyone knocking at your door, claiming to be from the utility. Read all about the “utility imposter” scam, and take our pledge to warn your neighborhood!...

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