Check out this hard-hitting report out of Canada about Just Energy, an alternative gas supplier that in the past has gotten in hot water over questionable marketing practices in Illinois. Remember, if a deal seems too good to be true, it probably is. See our tips from last winter. ...
$105 million settlement another win against one nasty cellphone scam
CUB’s consumer advocates were happy to read the headlines this morning: AT&T will pay $105 million to settle claims that its customers were hit with unauthorized third-party charges. Federal regulators, Illinois Attorney General Lisa Madigan, and the nation’s other attorneys general say its the largest settlement in history involving cramming–when…...
Uh oh! 4 red flags in the electric market
Ballooning rates. Misleading marketing. Changing rates. Aggregation deals gone awry. Some pretty crazy stories have emerged in the Illinois electric market this year. CUB has been keeping an eye on developments to help consumers protect themselves in these treacherous times. While many alternative electric suppliers are acting appropriately in the market,…...
Scam Alert: Beware Microsoft tech imposters!
Getting a call from Microsoft? Think twice before you answer! Scammers claiming to be from Microsoft technical support are now targeting Illinois residents. Here’s how the scam works: Microsoft impostors call claiming to have detected viruses or malware on a user’s computers (often perpetrators use public directories to determine a customer’s name or other personal information, which…...
CUB, ABC 7 shine spotlight on a ‘Major’ problem
Check out Jason Knowles’ ABC 7 investigative piece on Major Energy, an alternative electric supplier with a track record that’s causing CUB concern. Some of the most egregious complaints CUB has received about alternative suppliers have been connected to Major. They’re one of the companies that sparked CUB and the…...
Crackdown on Cramming
Did you know that cell phone carriers can profit up to 40 percent on fraudulent third-party fees on your bill? We were shocked, too. Not only do these third parties “cram” charges for services you never ordered onto your bill, but wireless carriers are taking a cut! Recently, the Federal Trade Commission (FTC) filed…...
The ‘un-carrier’ under fire over the cellphone industry’s uncomfortable truth
A federal lawsuit accusing T-Mobile of profiting off a scam called “cramming” shines a spotlight on an uncomfortable truth in the cellphone industry: Wireless companies can make lots of money off of so-called third-party charges–even when they’re fraudulent. Cramming is when third-party companies throw charges on your bill for services you didn’t authorize.…...
