Last week, AT&T’s cellular outage lasted several hours and impacted customers nationwide.
AT&T has come out since then with an apology and reassurance that the outage was a result of “the application and execution of an incorrect process used as we were expanding our network, not a cyberattack.”
They plan to give affected customers a $5 bill credit to remedy the outage, which roughly translates as the average cost of a full day of service. This credit will be applied to customers’ bills in the next 1-2 billing cycles.
A CUB staffer got this text over the weekend:
AT&T clarified that they have no evidence or reason to believe that any customer data was compromised during the event.
CUB asks Illinois consumers– is this enough?
Read more:
USA Today: AT&T ‘making it right’ with $5 credit to customers after last week’s hours long outage
Bloomberg: AT&T Customers to Get Billing Credit After Wireless Outage
