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AT&T’s response to last week’s nationwide outage

Last week, AT&T’s cellular outage lasted several hours and impacted customers nationwide. 

AT&T has come out since then with an apology and reassurance that the outage was a result of “the application and execution of an incorrect process used as we were expanding our network, not a cyberattack.” 

They plan to give affected customers a $5 bill credit to remedy the outage, which roughly translates as the average cost of a full day of service. This credit will be applied to customers’ bills in the next 1-2 billing cycles.

A CUB staffer got this text over the weekend: 

AT&T clarified that they have no evidence or reason to believe that any customer data was compromised during the event. 

CUB asks Illinois consumers– is this enough? 

Read more:

USA Today: AT&T ‘making it right’ with $5 credit to customers after last week’s hours long outage

Bloomberg: AT&T Customers to Get Billing Credit After Wireless Outage

CNBC: In a letter to employees, AT&T CEO apologizes for widespread outage, says some customers will receive credits