(800) 669-5556

bill credit

AT&T’s response to last week’s nationwide outage

Last week, AT&T’s cellular outage lasted several hours and impacted customers nationwide.  AT&T has come out since then with an apology and reassurance that the outage was a result of “the application and execution of an incorrect process used as we were expanding our network, not a cyberattack.”  They plan…...

Read more

ComEd customers seeing average $18 bill credit thanks to CEJA

Thanks to a provision in the Climate and Equitable Jobs Act (CEJA), ComEd customers have begun to see a credit averaging about $18 a month on their summer bills. The credits are expected to total $1 billion over the next 12 months, and give some relief for consumers who are…...

Read more

Consumer victory, part 2: $1,000 in credits from Sprint!

Last spring, CUB helped Moira Melendez land a $797 credit from Sprint for a “free” phone that turned out to be anything but. So when the wireless company gave her more trouble this year, she didn’t think twice about reaching out to CUB again. The trouble began when her Sprint…...

Read more