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AT&T

Time to tell AT&T: NO

AT&T Update: The phone company has mailed a letter that has some low-income seniors worried. That’s why we need you to take action.  AT&T is ending a federal “Lifeline” discount that for years has helped some of its most vulnerable low-income customers afford traditional landline phone service.  (It appears on qualifying bills as…...

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CUB saves local group $1,600 after being charged for cancelled phone service

Ted Pearson cancelled his organization’s AT&T phone service in May. But recently he received a bill for more than $1,600. After being told by AT&T that the charges were still his responsibility, he decided to reach out to CUB. Ted, co-chair of the Chicago Alliance Against Racist and Political Repression…...

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Q&A on AT&T ending the Lifeline discount for landline customers

CUB has been getting calls from AT&T customers concerned about a letter they received from the company announcing the end of a low-income discount on landline service. Read CUB’s Q & A. What happened? In September, certain AT&T landline customers received a letter from the company with the headline: “Your…...

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CUB, consumer team up to land $200 AT&T credit

Schaumburg resident and CUB member Richard Hetzer has been an AT&T customer for more than 50 years. While service hasn’t always been the best—with phones and internet sometimes going out four or five times in a month—Richard remained a customer. But recently, he had to go to great lengths to…...

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CUB shows AT&T customer how to cut long-distance bill in half

Thanks to Palos Township, CUB showed an AT&T customer how to cut her long-distance bill in half (and then some). The township organized a CUB utility bill clinic in Palos Hills this week. These days, CUB’s clinics typically focus on gas and electric bills, but we’re prepared to handle telecom…...

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From the Desk of David Kolata: CUB Executive Director’s New Year Report

This report is a thanks and tribute to CUB’s supporters. You are working for a better Illinois, and I’m grateful to you. I know it’s easy to get discouraged these days, but remember that you are part of an Illinois success story. Together, here’s what we accomplished in 2017: Legal/Policy:…...

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AT&T slapped her neighbors with $6,461 bill, CUB member knew who to call

Retirees Paula and Anastasio had no idea that their kind-hearted attempt to help a great-grandson with his schoolwork would somehow lead to a $6,461 AT&T bill. But that’s what happened until their helpful neighbor, a CUB member, came to the rescue (with a little assist from the consumer watchdog). The couple,…...

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Is home phone service really getting better?

In its push to eventually end landlines in Illinois, AT&T has promised that home phone service isn’t going away, it’s getting better. There are plenty of Illinois consumers who, along with CUB, dispute that. CUB did an analysis of AT&T’s phone options: Landlines:  Pros: Landlines are reliable and, at around $20 or…...

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6 reasons AT&T’s legislation should make you MAD

1) Utilities get an exemption: The legislation contains a four- to five-year exemption for key customers, such as utilities. It proves copper landlines still play a key role—and it also begs the question: If it’s so important to protect landline service for those customers, then why not for the millions…...

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AT&T: Consumer’s Choice plans end Nov. 17

What happened? In a letter sent to consumers, AT&T announced that as of Nov. 17, 2017, the company’s Consumer’s Choice plans, Illinois’ best local phone deals, will end. Why is this happening? In July, the Illinois General Assembly passed a rewrite of the state Telecommunications Act that eliminated the requirement…...

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