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AT&T

AT&T’s response to last week’s nationwide outage

Last week, AT&T’s cellular outage lasted several hours and impacted customers nationwide.  AT&T has come out since then with an apology and reassurance that the outage was a result of “the application and execution of an incorrect process used as we were expanding our network, not a cyberattack.”  They plan…...

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CUB statement on nationwide AT&T cellphone outage and tips for making calls

CUB Executive Director Sarah Moskowitz issues the following statement in response to AT&T’s nationwide wireless outage: This is a serious outage impacting public services, including peoples’ ability to call 911 on their wireless phones. After a year when AT&T boasted record operating income due to its mobile service (about $26…...

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Phone companies to phase out 3G in 2022 – what you need to know

Cellphone companies are shutting down their 3G networks over the next several months. As a result, many older cellphones will not be able to make or receive calls or texts, including dialing 911. If you have a 3G phone, you may need to replace your device.  The phase-out will start…...

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AT&T raises prices for Consumer’s Choice landline plans

AT&T has once again raised prices for its Consumer’s Choice landline calling plans. See the new prices below: Plan Monthly Fee Plan Details Call Plan 30 Downtown Chicago: $16.25 Rest of Chicago and adjacent suburbs: $19.25 Rest of Illinois: $20.75 30 local (bands A and B) calls (to places within…...

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Update: What’s going on with net neutrality?

President Joe Biden this summer signed an executive order restoring several internet consumer protections (a.k.a. “net neutrality” provisions) that were overturned by the Trump administration. But the order awaits a vote by the Federal Communications Commission (FCC), which is still missing a fifth commissioner after Ajit Pai stepped down in…...

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Time to tell AT&T: NO

AT&T Update: The phone company has mailed a letter that has some low-income seniors worried. That’s why we need you to take action.  AT&T is ending a federal “Lifeline” discount that for years has helped some of its most vulnerable low-income customers afford traditional landline phone service.  (It appears on qualifying bills as…...

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CUB saves local group $1,600 after being charged for cancelled phone service

Ted Pearson cancelled his organization’s AT&T phone service in May. But recently he received a bill for more than $1,600. After being told by AT&T that the charges were still his responsibility, he decided to reach out to CUB. Ted, co-chair of the Chicago Alliance Against Racist and Political Repression…...

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Q&A on AT&T ending the Lifeline discount for landline customers

CUB has been getting calls from AT&T customers concerned about a letter they received from the company announcing the end of a low-income discount on landline service. Read CUB’s Q & A. What happened? In September, certain AT&T landline customers received a letter from the company with the headline: “Your…...

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CUB, consumer team up to land $200 AT&T credit

Schaumburg resident and CUB member Richard Hetzer has been an AT&T customer for more than 50 years. While service hasn’t always been the best—with phones and internet sometimes going out four or five times in a month—Richard remained a customer. But recently, he had to go to great lengths to…...

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CUB shows AT&T customer how to cut long-distance bill in half

Thanks to Palos Township, CUB showed an AT&T customer how to cut her long-distance bill in half (and then some). The township organized a CUB utility bill clinic in Palos Hills this week. These days, CUB’s clinics typically focus on gas and electric bills, but we’re prepared to handle telecom…...

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