Last week, AT&T’s cellular outage lasted several hours and impacted customers nationwide. AT&T has come out since then with an apology and reassurance that the outage was a result of “the application and execution of an incorrect process used as we were expanding our network, not a cyberattack.” They plan…...
CUB statement on nationwide AT&T cellphone outage and tips for making calls
CUB Executive Director Sarah Moskowitz issues the following statement in response to AT&T’s nationwide wireless outage: This is a serious outage impacting public services, including peoples’ ability to call 911 on their wireless phones. After a year when AT&T boasted record operating income due to its mobile service (about $26…...
AT&T raises prices for Consumer’s Choice landline plans
AT&T has once again raised prices for its Consumer’s Choice landline calling plans. See the new prices below: Plan Monthly Fee Plan Details Call Plan 30 Downtown Chicago: $16.25 Rest of Chicago and adjacent suburbs: $19.25 Rest of Illinois: $20.75 30 local (bands A and B) calls (to places within…...
Update: What’s going on with net neutrality?
President Joe Biden this summer signed an executive order restoring several internet consumer protections (a.k.a. “net neutrality” provisions) that were overturned by the Trump administration. But the order awaits a vote by the Federal Communications Commission (FCC), which is still missing a fifth commissioner after Ajit Pai stepped down in…...
Time to tell AT&T: NO
AT&T Update: The phone company has mailed a letter that has some low-income seniors worried. That’s why we need you to take action. AT&T is ending a federal “Lifeline” discount that for years has helped some of its most vulnerable low-income customers afford traditional landline phone service. (It appears on qualifying bills as…...
Q&A on AT&T ending the Lifeline discount for landline customers
CUB has been getting calls from AT&T customers concerned about a letter they received from the company announcing the end of a low-income discount on landline service. Read CUB’s Q & A. What happened? In September, certain AT&T landline customers received a letter from the company with the headline: “Your…...
