Can you believe this? Some members of Congress seem to want consumers to stop complaining about Internet service. H.R. 2666, also known as the “No Rate Regulation of Broadband Internet Access Act,” could forbid the Federal Communications Commission (FCC) from acting on customer complaints about billing errors, data caps, overage…...
Bring Google Fiber to Chicago!
Shopping for Internet in Chicago can feel like a game of Monopoly: Few options, limited competition, and high prices. Fortunately, Google, Inc. may introduce Google Fiber—the company’s high-speed, high-tech Internet service—to Chicago. Finally, we’d have a little competition! The company announced in December 2015 that it was eyeing up the Windy…...
What are we paying for?
We already pay a bundle for Internet service, and now a big Internet Service Provider (ISPs) wants to slap you with yet another fee for exceeding so-called “data caps.” Comcast recently enacted a policy in certain test markets that charges fees for customers who use more than 300 GB per month ($10 per…...
CUB’s Internet, cable, and telephone shopping guide
Gone are the simple days of a landline phone, a few TV channels, and a dial-up Internet connection. Step into the nearest Best Buy, and you can become quickly overwhelmed by the plethora of telecom options available. To make shopping a little easier, here’s CUB’s tips to help you make the right Internet, cable and…...
An electric deal from…..Comcast?
By Samantha Vercellino Everybody knows that Comcast bundles cable, Internet and phone services, but did you know the company now sells electricity, too? Recently, a CUB staffer found a pitch for Comcast’s Energy Rewards plan in his email inbox. We decided to take a closer look at the deal. These…...
Consumer listens to Dad, Calls CUB & saves on Comcast bundle
By Samantha Vercellino Last October, Lisa Karmenzind was ready to pull the plug on her Internet, cable and phone bundle from Comcast. Her monthly bill had jumped from $147 to $202, and she could no longer afford the expensive services. The Peoria-area resident wasted no time trying to sever ties…...
Our Valentine to AT&T: Have a heart, don’t kill our landlines
Thank you to the 1,600+ people who signed CUB’s Valentine to AT&T. Our hearts ache alright–not for AT&T, but for the millions of Illinoisans who depend on traditional home phone service as their most reliable and affordable telecom option. AT&T has stated clearly that it wants to end their phone…...
Comcast at it again?
Just when you think it can’t get any worse, news emerged this week of yet another Comcast customer service fiasco. Mary Bauer opened her bill last month to discover her bill had been addressed to “Super B***h Bauer.” The Addison resident had previously spent nearly a year going back and forth with…...
Update: Net Neutrality
Earlier this week, we talked about Federal Communications Commission (FCC) Chairman Tom Wheeler’s announcement of plans to introduce strong protections in his upcoming proposal for rules on net neutrality. Now, we have some more details on the plan, which promises to save the free and open Internet. The FCC released a statement this week…...
