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ComEd’s Hourly Pricing: How to calculate the customer capacity charge

Want to know your capacity charge before signing up for ComEd’s Hourly Pricing program? Here’s how to calculate it: 1. Go to this page:  https://secure.comed.com/MyAccount/MyService/Pages/UsageDataTool.aspx, choose “View Summary Data Online,” and “Add” the individual’s ComEd account number. 2. Click “View Usage Data” and it’ll take you to a results screen showing vital…...

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CUB helps secure $226 refund to overcharged Comcast customer

When Robert, a long-time CUB member from Evanston, attended a Virtual Utility Bill Clinic earlier this year, he was most interested in learning about Community Solar. He also came to learn that he had paid $226 to Comcast for cable boxes and adapters that he didn’t have. Aimee Gendusa-English, CUB’s…...

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CUB’s upcoming virtual events in March

We are continuing to host our events virtually to keep you safe and up-to-date on important information about your utility bills and new legislation. If you want to learn more about consumer protections, ways to save money on your utility bills, understanding solar programs and more, check out our upcoming…...

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Tell Washington: Protect Our Utility Bills!

Natural gas prices are up this month (WAY up for some customers). If last month’s extreme weather and the Texas disaster have taught us anything, it’s that all states should make sure they are well-prepared to protect energy customers. Send a message and help spark action in Washington! In mid-February,…...

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Wanna see cute pets? Browse our #WatchdogWednesday submissions!

February was Responsible Pet Owners’ Month, and we wanted to celebrate by hosting a giveaway and inviting our supporters to submit their pet photos for us to showcase on CUB’s Instagram page. Every Wednesday, we like to raise awareness for different utility issues by featuring a cute pet on our…...

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CUB Q&A: Why did real-time prices get so high for a few days after the winter storm?

In the wake of the snowstorm that brought subzero temperatures and up to a foot of snow to parts of Illinois, CUB received several calls from consumers complaining about high prices they were paying for a special program in which electricity rates can change by the hour. CUB is a…...

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CUB, AG challenge North Shore Gas’ $10.6 million rate hike

North Shore Gas is seeking an unjust $10.6 million rate hike fueled by an inflated profit rate for its shareholders, according to testimony CUB filed with the Illinois Commerce Commission (ICC).  The testimony is part of an overall effort by consumer advocates, including the Illinois Attorney General’s office, to wipe…...

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Amid pandemic and ComEd corruption scandal, community advocates launch push for Clean Energy Jobs Act

Legislative leaders along with a coalition of consumer and community advocates, including CUB, on Tuesday announced the reintroduction of the Clean Energy Jobs Act  (CEJA), aiming to pass Springfield’s most consumer-friendly energy bill by the end of May. Join the Fight for CEJA! Saying Illinois faces an economic and public…...

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Worst cold snap in two years—tips on staying safe, warm and energy-efficient in Illinois winters

In recent weeks, Illinois has been hit with snow and dangerously cold temperatures—the worse conditions since the polar vortex of January 2019.  Here are some tips to stay warm, safe and energy efficient.  Staying safe in low temperatures Check on neighbors and loved ones. If you or someone you know…...

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Helpful information and tips on wireless 9-1-1

By Joseph Giamberdino Calling 911 on a traditional landline phone means the dispatcher can automatically trace your call to the exact address–but most emergency calls are now made with a cellphone. Wireless 911 is not 100 percent accurate. Here’s what you should know about mobile cellphones and emergency calls.   Who…...

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