Your monthly cellphone bill already takes a chunk out of your wallet, and even more if you have multiple people on one plan. So when Moira Melendez and her son Michael found a “buy one, get one free” offer, they thought they had come across a great deal. But the months…...
From the CUB files: The case of the “mixed meter,” and a $495 refund
Each year, thousands of Illinoisans call CUB with complaints or inquiries about their utility companies—that includes Charlene. The 75-year-old condo resident didn’t know why her electric bill had skyrocketed. She cares about efficiency—turns off lights, unplugs unused appliances, sets the thermostat no higher than 68 degrees, and avoids energy guzzlers…...
She wondered why her electric bill had skyrocketed
By Ivonne Ortiz, Environmental Outreach Coordinator, CUB Each year, CUB helps thousands of Illinoisans who have complaints/inquiries about their utility companies. Recently, I took the complaint of a ComEd customer who wondered why her power bills were skyrocketing. She lives alone in a condo and hadn’t made any changes to her…...
CUB Executive Director’s mid-year report
CUB’s legal team gets the headlines with the big victories, but our consumer advocacy and outreach teams offer vital help to individual consumers on a daily basis. The Chicago Tribune’s Help Squad profiled a recent CUB utility-bill clinic. We hold hundreds of events like this each year! Here’s what you and CUB…...
Good news- $17 million ComEd rate cut!
We thank the Illinois Commerce Commission (ICC) for approving a $17.5 million Commonwealth Edison rate cut. This is good news for ComEd customers. While building a more reliable power grid is a major undertaking, ComEd’s customers shouldn’t have to pay a penny more than what the utility can justify. This…...
South suburban mom scores smart thermostat
Saving energy and money have always been top priorities for Anam El-Jabli and her family. But the purchase of a new air conditioner last year made it hard for them to afford other appliances. Then the stay-at-home mom read about CUB’s Smart Thermostat Giveaway in the group’s weekly e-newsletter. “I’m an active follower…...
