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Consumer Victories

AT&T tells her ‘the check’s in the mail;’ (but it wasn’t!)

By: Sagar Dommaraju All Barbara Hardin wanted was the $11.78 AT&T owed her. For 11 months, she called the company a dozen times to try to get her money back. She had no such luck, until CUB got involved. When the retired homecare worker first noticed that she overpaid on…...

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Renew your CUB membership in April!

CUB has launched its April renewal campaign to get support for $6 billion in rate-hike battles. Energy giant Exelon is ramping up the pressure in Springfield to raise ComEd/Ameren power bills by up to $1.6 billion over the next five years. ComEd has filed for a $138 million rate hike.…...

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First Quarter Report: $58,828 in Consumer Savings

While CUB’s legal and policy teams fought $6 billion in higher rates in the first quarter of 2016, the consumer advocacy and outreach departments were busy too, helping consumers save an estimated $58,828.08. According to CUB records, the outreach department–which holds money-saving events across Illinois–showed consumers how to cut their utility…...

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What we’re up against? $6 billion in higher rates!

In the first half of 2016, here’s what our legal and policy teams are up against: Energy giant Exelon is ramping up the pressure in Springfield to raise our electric bills by up to $1.6 billion over five years. We helped win a U.S. Supreme Court battle to stop power generators…...

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Saved from a high phone bill, retiree says: ‘Illinois consumers need CUB’

By Samantha Vercellino Last October, Chicago retiree Cassandra packed her bags and moved across town to the West Side of the city. She welcomed the change in scenery until she found out a new address also meant she had to switch to pricey digital phone service. Before the move, she…...

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CUB’s top 5 money-saving cases from 2015

Over the years, CUB has helped save consumers an astounding $20 billion—an accomplishment that would be impossible to meet without our consumer advocates. In 2015 alone, the consumer advocacy team generated $30,000 in savings for individual consumers who called us with a utility complaint, according to CUB records. That’s why…...

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CUB helps Chicago landlord out of $1,048 electric mistake

By Samantha Vercellino Hoping to get the property’s electric service switched back to his name, the Chicago landlord immediately called ComEd to sort out the details. According to Mark, a company representative claimed it would be an easy fix. However, two days later, Mark was hit with a $1,048 power bill.…...

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There isn’t a case CUB can’t help solve

By Samantha Vercellino Sometimes selling your house can be frustratingly hard–even for your electric bill. Mark DeVaun should know. The sale of his home was moving forward, and the electric service was switched to the buyer’s name. However, a missed down payment on the buyer’s end delayed the house closing…...

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“Because I love how CUB saves people money”

Occasionally this year, a generous CUB member has been nice enough to match your donations. Recently, we asked him why, and his answer was simple: “Because I love how CUB saves people money.” To spark our fall campaign, this anonymous contributor has again generously offered to match every donation this…...

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Retiree says: CUB doesn’t mess around!

By Samantha Vercellino Arlene Cleary will admit she’s not tech-savvy, which is why she’s stuck with AT&T and the same long distance calling plan the past 58 years. However, a new laptop, courtesy of her grandchildren a few years ago, finally forced her to welcome a different type of service…...

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