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Consumer Victories

CUB saves consumer from $1,887 mistake

By Samantha Vercellino Nobody likes to receive the monthly power bill, but that rings especially true for Kay Uhrin—whose April statement said she owed $2,230.54! Stunned, the Rockford-area resident immediately called ComEd who claimed she had used 18,223 kilowatt-hours (kWh) of electricity in 29 days. (That’s more than triple her…...

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Ding dong the Comcast/Time Warner merger is dead…

Good news for consumers!  Comcast announced last week that it will drop its bid for a $45.2 billion merger with Time Warner Cable. The merger between the country’s No. 1 and No. 2 cable companies would have put nearly 30 percent of TV and 55 percent of broadband subscribers under the…...

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CUB turns bad customer service into a $215 refund

By Samantha Vercellino Almost two years ago Helen Paul cancelled her services with the alternative supplier Kona Energy and switched back to the regulated utility. However, just recently she discovered her termination request never went through. Kona Energy was still her supplier. The Hazel Crest resident wasted no time calling…...

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Early morning special includes utility bill help for Rockford group

By Samantha Vercellino Last Tuesday, the Rock Church Wellspring Seniors Group gobbled up eggs and pancakes while learning how to slash their utility bills by CUB experts. The Outreach Team was asked to join the group’s monthly breakfast by John and Mavis Readman of Rockford who have been CUB members…...

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CUB saves gas customer from $1,624.52 mistake

By Samantha Vercellino Candy a Downers Grove-area resident was surprised to see that her gas bill had gone through the roof. She called Nicor Gas, the regulated utility, only to get another surprise—another company was supplying her gas. Knowing she and her husband never authorized a switch, Candy called the…...

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Grateful AT&T customer gives a big thank you to CUB

By Samantha Vercellino Two months had passed and Chicago-area resident Michael could not understand why AT&T was sending him bills for home phone service that he did not have. But when he called to resolve the issue, he said AT&T representatives told him he was responsible for paying half the…...

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Our most inspiring stories of 2014

Happy Giving Tuesday– the International Day dedicated to giving back!  In honor of this special day and momentous year, we’re giving away a free usable tote bag for donations of $10 or more.  Give now and tell your friends! As we finish celebrating our 30th Anniversary in 2014, CUB is looking…...

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AG, CUB announce $46 million in refunds for ComEd customers

Good news today, for ComEd customers! Illinois Attorney General Lisa Madigan’s office and CUB have secured $46.2 million in refunds for consumers, after ComEd agreed to a settlement. The refund is connected to legal disputes that go as far back as a ComEd rate-hike request in 2007. The refunds will…...

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Good news! IL consumer savings up to $20 billion!

For years, CUB has claimed that it helped save consumers more than $10 billion by blocking rate hikes and securing refunds. Well, we were wrong. The more accurate figure is $20 billion. To commemorate CUB’s 30th anniversary, the watchdog updated the savings numbers and found, in fact, that the total…...

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