Although Halloween classics like Count Dracula, Freddie Krueger and Michael Meyers cause a fright, few things are scarier than paying high energy bills. In honor of the spooky season, CUB staffer Cate York created a new video, “Beware High Bills: A Halloween Special.” It’s a fun, quick summary of the…...
Consumer Alert: Could alt suppliers be knocking on your door again?
Breaking News Update, Nov. 5: Victory for Consumers! The Illinois Commerce Commission voted 3-2 today to keep the moratorium in place. Thank you to all the Illinoisans who used CUB’s Action Network to help send 1,000 messages to state regulators in favor of keeping the ban in place. Your activism makes…...
CUB staffer secures $4,800 refund from alternative supplier
If you’ve ever called CUB, there’s a good chance you’ve spoken to Jantay Gray, the woman who often answers our Consumer Hotline (1-800-669-5556). Jan is one of many outstanding consumer advocates on staff. This year, Sandra Marcelin-Reme, CUB’s director of consumer advocacy, sent the staff an email that exclaimed “WAY…...
Consumer losses from alternative electric suppliers exceed $1 billion
Illinois has reached a grim milestone in the history of electric competition in the state: Residential consumers have now lost more than $1 billion to alternative electric suppliers since 2015, according to a new report from the Illinois Commerce Commission (ICC). More than 1.67 million ratepayers are signed up with…...
Energy rip-offs have hit low-income communities hard, but here’s another reason the HEAT Act gives us hope
At CUB, we get reports that customers enrolled with alternative suppliers have been charged double or triple (or worse) for their electricity—and marketers have long preyed on the neighborhoods that can least afford to pay high power bills. That’s yet another reason we’re dedicated to making sure a new reform…...
Hey Illinois, beware of rip-offs
Everybody is worrying about costs these days—I know we talk to a lot of concerned consumers. That’s why CUB is issuing this warning. If you get pitched any of these offers, be careful! Maintenance plans. They peddle peace of mind (“the unexpected—protected,” says one ad). But maintenance plans offered to utility…...
Alert: Electricity prices change for Ameren, ComEd customers
The Citizens Utility Board on Monday alerted Illinois consumers to a change in electricity prices for the state’s two largest utilities: Ameren Illinois and Commonwealth Edison. As of June 1, both utilities switched to their summer “price to compare”—the rate customers should compare to alternative supplier offers. According to the…...
ICC orders $1 million fine against alternative energy supplier
The Illinois Commerce Commission (ICC) has fined alternative electricity supplier LifeEnergy, LLC, $1 million and ordered more than $34,000 in customer refunds for “admitted violations of state marketing and sales rules.” “This is a major victory for Illinois consumers, who have been ripped off by alternative energy suppliers far too…...
CUB’s new Deputy Director: Fighting energy rip-offs frustrating game of “ whack-a-mole”
Typically, Sarah Moskowitz would be at one of CUB’s popular utility-bill clinics helping consumers avoid bad deals from alternative suppliers. But last week, the watchdog group’s new deputy director was sitting alongside some of those companies at an Alternative Supplier Policy Session hosted by the Illinois Commerce Commission (ICC). Sarah,…...
