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Gas utilities

A CUB How-To: Downloading Your Bills

CUB often encourages consumers to sign up for online billing through their utility. It’s convenient and easy, and there are oftentimes perks or programs that are only available through an online account. But navigating a new online space can be confusing, so CUB staffer Cate put together a few videos…...

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Gov. Pritzker calls for energy legislation to put gas surcharge on the chopping block

CUB has long called on Springfield to end a special surcharge that allows natural gas utilities to quickly raise customer bills to pay for infrastructure developments. This time, Springfield gave us some good news.  In a 13-page document released last week, Gov. J.B. Pritzker’s office outlined eight principles that will…...

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CUB staffer secures $4,800 refund from alternative supplier

If you’ve ever called CUB, there’s a good chance you’ve spoken to Jantay Gray, the woman who often answers our Consumer Hotline (1-800-669-5556). Jan is one of many outstanding consumer advocates on staff. This year, Sandra Marcelin-Reme, CUB’s director of consumer advocacy, sent the staff an email that exclaimed “WAY…...

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CUB’s online service captures “remarkable savings” for CUB member

CUB staffers have been working from home due to the COVID-19 pandemic, but that hasn’t stopped our outreach team from connecting with consumers and helping them save money on their bills. CUB member Don will save about $50 a month after his gas and electric bills were analyzed by CUB’s…...

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Consumer advocates fight for extended COVID-19 protections for utility customers

After a historic agreement between consumer advocates and Illinois’ major utilities, state regulators are now considering the most comprehensive COVID-19 utility relief measures in the country. This plan could serve as a national model for helping utility customers struggling to pay their bills during the worst economic crisis since the…...

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They’re getting richer: the ongoing battle against high utility bills

Crain’s Chicago Business reports that in the first quarter of the year—a relatively warm winter—Peoples Gas still made a record $97.6 million. That’s after two straight years of record annual profits. “It wasn’t long ago when Peoples’ profit over an entire year wouldn’t approach the nearly $100 million it collected…...

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Natural gas rates go up as the economy plummets, unemployment skyrockets

Most natural gas utilities have increased their prices for June, just as we face an economic crisis. These rising prices are a change in the downward trend CUB had observed in gas prices over the last several months. Thankfully, rates are still relatively low and usage tends to be lower in…...

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CUB’s legal team tackles Coronavirus consumer protections, rate cases, alternative suppliers

In spite of the novel Coronavirus putting our lives on hold, CUB’s legal team is continuing the fight for utility customer rights and lower rates. General Counsel Julie Soderna and new Senior Attorney Eric DeBellis are currently working on about 15 cases. Here are a few highlights. Coronavirus Response In…...

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CUB’s weekly e-newsletter: What’s up with your gas utility?

In this week’s e-newsletter, CUB’s policy and legal teams update you on how Illinois’ major gas utilities are trying to make you pay more. Read the summaries below and sign CUB’s petition against the utilities’ profit grabs. Ameren Illinois filed a $102 million natural gas rate hike with the Illinois Commerce…...

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