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Billing glitches

CUB secures $411 refund for Chicago consumer with mixed meter issue

If you’ve ever called CUB, there’s a good chance you’ve spoken to Jantay Gray, one of the outstanding advocates who staff our Consumer Hotline (1-800-669-5556). Earlier this year, Jantay secured a $411 refund for Nicoletta, a Chicago consumer who submitted a complaint about a ComEd billing issue. “Last year, I…...

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Beware High Bills! A Halloween Special

Although Halloween classics like Count Dracula, Freddie Krueger and Michael Meyers cause a fright, few things are scarier than paying high energy bills.  In honor of the spooky season, CUB staffer Cate York created a new video, “Beware High Bills: A Halloween Special.” It’s a fun, quick summary of the…...

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A CUB How-To: Downloading Your Bills

CUB often encourages consumers to sign up for online billing through their utility. It’s convenient and easy, and there are oftentimes perks or programs that are only available through an online account. But navigating a new online space can be confusing, so CUB staffer Cate put together a few videos…...

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