Not too long ago, CUB began noticing an uptick in complaints about periodic “energy reports” being sent to consumers from the utility companies. The reports give consumers information about their home’s natural gas and electricity usage, include tips on making homes energy efficient, and compare energy usage to neighbors.
While the reports spark surprise and even frustration from consumers who question their accuracy, supporters of such an approach say it is a cost-effective way to encourage more efficient actions around the house.
We immediately sent out a survey to discover what people thought, and we were astonished when more than 1,600 people responded. Given the strong reactions to these reports, we took the time to answer the most frequently asked questions about them.