(800) 669-5556


Consumer-friendly features to know on ComEd’s website

If you’re a ComEd customer, registering for online access with your utility has its benefits—you can easily make payments, update your contact information, access account information, view your current and previous bills and review your usage history. 

To sign up for ComEd online access, visit this webpage. You’ll most likely need:

  • Your utility account number;
  • An email address you check regularly;
  • Your primary phone number (the number you provided when starting your service); and
  • The last 4 digits of the primary account holder’s Social Security number.

Once you’re signed up, you’ll be able to check out CUB’s favorite consumer-friendly features on ComEd’s online customer platform:

  1. View your past usage by hour.

After logging in, select “My Account” across the top, then “My Usage” in the left-hand column, then “View My Usage.” Select “Energy Use” at the top, and you can see how many kilowatt-hours you use per hour (in the day view), on a certain day of the month (in the bill view), or by month (in the year view).

Was there a spike in usage last month? Maybe it’s because you started using an electric space heater now that it’s getting cold. If you install energy efficient appliances, like, for example, an energy-saving washer and dryer, you can check to see how it lowers your usage.  This tool is a great way to keep track of what’s happening in your home.

  1. Compare your use to your neighbors.

Using the “View My Usage” tool mentioned above, you can see how your household usage compares to your neighbors. Instead of selecting “Energy Usage” along the top, select “Neighbors.” Note: Don’t worry, nobody can see what a certain home is using. This compares your monthly usage to the average usage of your “neighbors”–defined as households that are the same building type and are about a tenth of a mile from your home.

The tool also shows how you stack up against your “efficient” neighbors, the 20 percent of your neighbors who use the least amount of energy.

  1. Is Time-of-Day pricing right for you? 

By visiting the Time-of-Day pricing dashboard, ComEd will provide you a comparison of your current cost compared to what it could be if you were signed up for the Time-of-Day program. 

Most customers pay a default supply rate that is fixed and only changes about twice a year. The Time-of-Day program is a dynamic rate, which means the price changes throughout the day. 

For customers who sign up for ComEd’s Time-of-Day program, the day is divided into three sections, each with a different rate: “Off-Peak,” “Peak,” and “Super Peak.” The price is lowest during the “Off-Peak” period, and highest during the “Super Peak” period.

Time-of-Day is ideal for consumers who can shift their energy use to times when energy supply is cheaper than the ComEd Fixed-Price Rate. But instead of hoping you’re a good fit for the program, you can use this tool to confirm if you actually are! 

  1. Peak Time Savings

Like the Time-of-Day program, Peak Time Savings is another ComEd offering that allows consumers to take advantage of their digital meters. The program rewards participants with bill credits when they reduce electricity use during certain “peak” savings events, usually hot summer afternoons when electricity demand is highest. This is the easiest demand response program available to ComEd customers, and CUB recommends it to almost anybody. 

For more information, visit ComEd’s Peak Time Savings page.

  1. Notifications

Go to “My Account,” “My Profile,” and then “My Alerts and Notifications.” Here you can sign up for alerts for outages and payment reminders. You can also choose to be notified when your household has unusually high usage and when your bill is ready to view online.

Personally, I’m signed up for outage and severe weather alerts, so I can get the most recent information during an emergency!

  1. Schedule a free Home Energy Assessment

A home energy assessment is a free energy-saving inspection of your home. An energy advisor will collect information about your home by taking a look at your heating system, cooling system, water heater and appliances. The energy advisor will then provide you with personalized recommendations identifying additional ways to save energy and money. During the assessment, the energy advisor may install free or discounted energy-saving products, such as LED light bulbs, programmable thermostats or hot water pipe insulation.

ComEd is now scheduling in-person and virtual assessments. Get more information and schedule your assessment on ComEd’s website.

  1. Solar Energy Calculator based on you address

Thinking about installing solar panels? See if your property is a good fit by using ComEd’s Solar Calculator. By plugging in your address, the calculator will assess your roof’s sun exposure, the estimated cost of a system for your roof and how long it will take to pay off after incentives. It also shows you the environmental impact of your potential solar panel system. 

  1. Rebates for energy efficient upgrades

ComEd offers a slew of rebates and discounts on energy efficient household products–everything from LEDs to EnergyStar approved washers and dryers. Before you buy, check out this list to see if you could save some money.