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Ameren

New electric rates for ComEd and Ameren customers in 2023

As of Jan. 1, ComEd and Ameren are charging new electricity rates. Here’s our breakdown:  DELIVERY RATES What are delivery rates?  Electric bills have two parts: delivery and supply. All of us pay delivery rates to cover the utilities’ costs of sending electricity over their wires to our homes–plus a…...

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Consumer alert: CUB releases tips on surviving expensive winter

With consumers facing higher heating bills this winter due to skyrocketing natural gas prices and aggressive utility spending, CUB released tips to help consumers get through an expensive winter. The watchdog has set up a special online resource, CUBHelpCenter.com, which explains why gas bills are high and offers safety and…...

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Ameren offers $500,000 in assistance, and special payment plans have July 31 deadline

In a summer of skyrocketing power prices, Ameren Illinois announced it is using $500,000 in shareholder funds to give relief to electric customers–and until July 31 it is offering certain customers friendlier plans to pay off debt.   The Residential Assistance Credit is in response to the highest electricity prices CUB…...

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UPDATE: CEJA helps secure big tax-related refunds for ComEd, Ameren customers

Update: On July 7th, the Illinois Commerce Commission (ICC) approved a schedule for hundreds of millions of dollars in tax refunds for ComEd and Ameren customers. The refunds will begin to flow back to consumers through their power bills in 2023. This is an update to the blog below, which…...

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Need to call your utility? Here’s a list of utility hotlines

Your utility bills will always list a number you can call if you need to reach the company that provides you with service. But if you don’t have your bill handy, CUB compiled a list. Utility hotlines ComEd: Residential: 1-800-EDISON-1 (1-800-334-7661) Spanish: 1-800-95-LUCES (1-800-955-8237) Business: 1-877-4-COMED-1 (1-877-426-6331) Emergencies: 1-800-334-7661 Payment arrangements and credit issues; 1-800-334-7661…...

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Consumer advocates secure utility protections after hard winter

Throughout the pandemic, consumer advocates, state regulators and utilities have negotiated consumer protections to try to keep people connected to service. The following is a summary of the latest protections, broken down by the major utilities in the state, according to the Illinois Commerce Commission (ICC). After reading this, CUB…...

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Struggling with your bills? Take these three actions

If you’re struggling to pay your utility bills during this expensive winter, you’re not alone. CUB has some guidance on what steps to take. 1) Call Your Utility. As the utility company is the entity issuing the bill and the only entity with access to your account, your first call—no…...

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Q&A: What is the QIP surcharge on my gas bill?

What is the QIP surcharge? The Qualified Infrastructure Plant, or QIP, fee is charged by Ameren Illinois, Nicor Gas and Peoples Gas, the three biggest gas utilities in Illinois. It covers certain costs associated with replacing natural gas pipes and other work on the utilities’ gas delivery system. You may…...

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New electric rates for ComEd and Ameren customers in 2022

As of Jan. 1, ComEd and Ameren are charging new electricity rates. CUB breaks it all down.   DELIVERY RATES What are delivery rates?  Electric bills have two parts: delivery and supply. All of us pay delivery rates to cover the utilities’ costs of sending electricity over their wires to our…...

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