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Customer Service

From the CUB archives: Great moments in “customer service”

This 2005 letter is in our Hall of Fame of goofy customer service. The poor guy was one of many in Orland Park to complain about skyrocketing water bills–and Illinois-American Water said his grass was too green!...

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7 tips for better cable/Internet customer service

Calling your cable/Internet company can be a nightmare: Endless menu options, long wait times, and frustrating negotiations with representatives. Before you tear out your hair, follow CUB’s tips to ensure a smooth customer service call. 1.) Advocate for yourself Cable/Internet is one of the few industries where the longer you are a…...

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In a jam with your utility? Don’t rule out Facebook, Twitter

Social media isn’t just for selfies and life updates. Facebook and Twitter can help you tackle utility problems. One Chicago couple recently took to Twitter to address a concern with Peoples Gas. Having had their heat turned off, they had made a payment to restore service. However, they reported that the utility…...

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