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Customer Service

LAST CHANCE to get $50 off your cellphone bill!

If you haven’t gotten a chance to take our survey about cellphone company satisfaction, this is your last opportunity. As a thank you for participating, one person will be randomly selected to get $50 off their cellphone bill!  Act now—what’s the most annoying thing about your cellphone plan?   ...

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Gas Market Monitor: 9/10 alternative supplier offers have been money-losers

CUB’s free online tool, the Gas Market Monitor, has some startling findings about Northern Illinois’ natural gas market: 9 of 10 plans offered by unregulated suppliers have been money-losers since 2003. CUB announced the numbers in a news conference today to give Northern Illinois households a warning as they prepare for another long…...

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In a jam with your utility? Don’t rule out Facebook, Twitter

Social media isn’t just for selfies and life updates. Facebook and Twitter can help you tackle utility problems. One Chicago couple recently took to Twitter to address a concern with Peoples Gas. Having had their heat turned off, they had made a payment to restore service. However, they reported that the utility…...

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Comcast at it again?

Just when you think it can’t get any worse, news emerged this week of yet another Comcast customer service fiasco. Mary Bauer opened her bill last month to discover her bill had been addressed to “Super B***h Bauer.”   The Addison resident had previously spent nearly a year going back and forth with…...

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