After Aurora resident William Schweihs lost his wife, Louise, in April,he didn’t expect the headache he received from Verizon. Fortunately, CUB was there to help.
Ivonne, right, working with another consumer at a phone-bill clinic earlier this year.
William’s wife had been on a prepaid cellphone plan with Verizon, and her plan required her to maintain a balance to pay for her use. So after she passed away, there was a credit on her account of about $70.
William said when he called Verizon to ask for a check for the credit, he was informed that the company was “not set up for that.” He then asked for Verizon to simply transfer the credit over to his account, only to get the same response.
Then he called CUB, and Consumer Counselor Ivonne Hernandez managed to get a response from Verizon within a few days. Once Ivonne contacted Verizon, William said he got a call from a company vice president, who apologized for the inconvenience and told him that the company would transfer his wife’s credit to his account.
William said Ivonne’s help was quick and professional, and he was grateful for her assistance, and for CUB. “I don’t know what we’d do without you guys,” he said.
