(800) 669-5556

Nicor

Consumer victory: Advocates praise passage of HB 4281 in Illinois

The Citizens Utility Board (CUB) is joining with Illinois officials in praising the state General Assembly for unanimously passing legislation that prevents a misleading marketing tactic that has tricked consumers for years and in some cases caused them to pay hundreds of dollars in extra costs. Last week, the Illinois…...

Read more

Consumer advocates secure utility protections after hard winter

Throughout the pandemic, consumer advocates, state regulators and utilities have negotiated consumer protections to try to keep people connected to service. The following is a summary of the latest protections, broken down by the major utilities in the state, according to the Illinois Commerce Commission (ICC). After reading this, CUB…...

Read more

Struggling with your bills? Take these three actions

If you’re struggling to pay your utility bills during this expensive winter, you’re not alone. CUB has some guidance on what steps to take. 1) Call Your Utility. As the utility company is the entity issuing the bill and the only entity with access to your account, your first call—no…...

Read more

Q&A: What is the QIP surcharge on my gas bill?

What is the QIP surcharge? The Qualified Infrastructure Plant, or QIP, fee is charged by Ameren Illinois, Nicor Gas and Peoples Gas, the three biggest gas utilities in Illinois. It covers certain costs associated with replacing natural gas pipes and other work on the utilities’ gas delivery system. You may…...

Read more

CUB’s to-do list: $414 million in rate-hike battles

With new ComEd and Ameren Illinois rate-hike requests on the table, CUB’s legal team is now challenging $414.1 million in higher rates before the Illinois Commerce Commission (ICC). (Send a message urging the ICC to say NO to the electric rate hikes!) Here’s a summary of all our battles: ICC…...

Read more

Illinois gas utilities ring in the new year with higher rates

Illinois’ major gas utilities are kicking off 2021 by raising the price per therm for January. This across-the-board increase is on track with predictions made by the Energy Information Administration (EIA) at the beginning of this heating season. The price per therm you’re paying for natural gas in January, also…...

Read more

Federal legislation gives Illinois $41 million boost in energy assistance

Illinois has received more than $41 million in extra assistance to help low-income consumers pay their electric and gas bills during the pandemic, thanks to the federal stimulus package that passed earlier this spring. The $2 trillion Coronavirus Aid, Relief, and Economic Security (CARES) Act is a wide-ranging package designed…...

Read more

Natural gas prices continue decline amid Coronavirus concerns

For the fifth consecutive month, most natural gas utilities have lowered their prices from the previous month as the COVID-19 pandemic disrupts the market. All prices  are lower than last May.  The price per therm you will pay for natural gas in May, also known as the Purchased Gas Adjustment,…...

Read more

Struggling to pay your bills? These resources can help

With uncertain times come uncertain finances. Due to the public health emergency, you may have been laid off, your hours may have been cut, or you may have accrued unexpected medical expenses. Whatever the reason, paying your utility bills shouldn’t cause additional financial stress. These programs may be able to…...

Read more

Are you being overcharged? Send us your bills

The last thing anybody needs in the middle of this crisis is to pay high utility bills. That’s why we’re continuing to analyze bills for Illinois consumers. “I’m afraid they may be overcharging me,” said one consumer who emailed her gas and electric bills to us. She was right: An…...

Read more