Think twice before you answer any calls from people claiming to be “customer support.” They could be trying to scam you! In our recent scam alert survey, respondents alerted us to some new and nasty cons making the rounds. We want to give consumers a heads-up about one deception that came up frequently: In this phone scam, someone calls your…
Would the real regulated gas company please stand up?
…for customers. Because of this, we issued a consumer alert last week warning people to read their gas bill carefully and make sure they know which company is supplying their gas. After all, some Nicor Advanced Energy customers reported rates spiking to $1.77 per therm this winter! Other respondents voiced some important questions: 1.) How do I know if I…
The polar vortex and your utility bill
…slam his month’s utility bills and up the profits of utility companies in the first quarter. When we get slammed with cold we use more gas or electricity, and that’s why energy efficiency is so key during times like this. In the middle of the cold emergency, CUB put out a consumer alert with quick tips on little things people…
CUB on Fox Chicago: How to keep your home warm in the bitter cold
CUB’s consumer alert sparked a live interview on Fox Chicago. A cold snap like this shows how important energy efficiency is! Watch CUB’s Fox interview here….
7 tips for protecting your home from the ‘damn cold’
…and safe in an emergency like this. CUB’s consumer alert today gives 7 quick tips to deal with the “damn cold”: Don’t take any risks. You don’t need to jack up your heat, but don’t keep it too low either. The Illinois Department of Public Health (IDPH) recommends setting your thermostat no lower than 66 degrees. Don’t heat your home…
When can you expect a digital ‘smart meter?’
…western suburbs and will continue through 2021. (Click to see a larger image of ComEd’s smart meter deployment map.) The process of replacing an old analog meter with a new digital meter takes only about 10 minutes, and may involve a brief power outage. ComEd will alert you by letter, bill insert, automated phone call, and a knock on the…
The quest for a smarter power grid begins today
…reliable, cleaner and more affordable. But there’s a lot of work to be done. The Chicago Tribune reports that ComEd will alert customers by letter, automated phone calls, and a knock on the door before installing a new meter. The actual installation will take about 10 minutes, and will probably include a brief power outage, the Tribune reports. ComEd also…
