Linda’s son authorized her to manage his ComEd account since he travels often and typically is not home.
The Bolingbrook woman was living with her son, but owned a property where the tenant had moved without warning and left the lights on. ComEd charged Linda’s property balance of $1,751.36 to her son’s account. She wanted ComEd to reverse the charge since this was her debt.
“They told me ‘tough’,” she said. “I think they thought because I’m older that I would just accept it.”
Because of the now outstanding balance on her son’s account, his ComEd service was going to be disconnected. To avoid that, he would have to enter a deferred payment plan. That’s when she reached out to CUB. Bilingual Consumer Rights Specialist Annie Warnock filed an inquiry with ComEd.
“I don’t know what you did but you worked a miracle,” Linda said. “Within a week the issue was fixed.”