Ruben H. of Chicago found out why his gas and electric bills were getting so high through his landlord: He had been enrolled with an alternative supplier, Direct Energy, since 2015. And he paid nearly twice what the utilities charge. He called ComEd and Peoples Gas, and then contacted Direct…...
CUB to the rescue: A commercial rate for a residential space?
Gabriele was a charged a $1,200 deposit for using a commercial space, but argued she was just a residential customer. She had been using a previous owner’s storefront window space for family gatherings, kids’ art activities and meetings. With no business license, the space was not being used to sell…...
Customer wrongly charged for closed ComEd account
Linda’s son authorized her to manage his ComEd account since he travels often and typically is not home. The Bolingbrook woman was living with her son, but owned a property where the tenant had moved without warning and left the lights on. ComEd charged Linda’s property balance of $1,751.36 to her…...
ComEd account fraudulently opened under customer’s name
While refinancing her home, Chicago resident Jessica Torf noticed her credit score was going down due to a $2,700 ComEd balance. After checking some overlooked mail, Jessica noticed multiple accounts were opened in her name at different addresses. She filed an identity theft claim and emailed ComEd her personal documents and…...
