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CUB alerts Illinois utility customers to free services during crisis

  The Citizens Utility Board (CUB) has announced free services for Illinois utility customers during the public health crisis and shared tips on how consumers can protect their bottom line in these uncertain times.  “In the middle of this unprecedented public health and economic crisis, the last thing anyone needs…...

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COVID-19 crisis: How agencies that distribute energy assistance are impacted

Agencies that distribute Low Income Home Energy Assistance Program (LIHEAP) funds to help people afford their utility bills have been affected by COVID-19. The chart below summarizes how. CUB will strive to keep this summary up-to-date, but if you have questions, we recommend you contact the agency that serves your…...

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COVID-19 crisis: 5 phone numbers utility customers should know

In a crisis like this, communication is key. All utility customers should keep these numbers handy. No. 1: Utility hotlines ComEd: Residential: 1-800-EDISON-1 (1-800-334-7661)  Spanish: 1-800-95-LUCES (1-800-955-8237)  Business: 1-877-4-COMED-1 (1-877-426-6331) Emergencies: 1-800-334-7661 Payment arrangements and credit issues; 1-800-334-7661 Ameren: Residential: 1-800-755-5000 Business: 1-800-232-2477 Nicor:  Emergencies, or to speak to someone about your account or billing information: is…...

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