(800) 669-5556


COVID-19 crisis: 5 phone numbers utility customers should know

In a crisis like this, communication is key. All utility customers should keep these numbers handy.

No. 1: Utility hotlines

Residential: 1-800-EDISON-1 (1-800-334-7661) 
Spanish: 1-800-95-LUCES (1-800-955-8237) 
Business: 1-877-4-COMED-1 (1-877-426-6331)
Emergencies: 1-800-334-7661
Payment arrangements and credit issues; 1-800-334-7661

Residential: 1-800-755-5000
Business: 1-800-232-2477

Emergencies, or to speak to someone about your account or billing information: is 1-888-NICOR-4-U (1-888-642-6748) 

Customer service: 1-866-556-6001
Gas emergencies: 1-866-556-6002 

Customer service: 1-866-556-6004
Gas emergencies: 1-866-556-6005 

Emergencies or to speak to someone about your account or billing information: 1-877-987-2782 

Emergencies or to speak to someone about your account or billing information: 1-800-422-2782 

Residential Customers: 1-888-427-5632 
Business Customer: 1-800-329-6261
Gas Emergencies: 1-800-595-5325
Electric Emergencies: 1-800-799-4443


No. 2: CUB’s number, 1-800-669-5556. 

You would think CUB’s hotline would be No. 1. We do think we’re a top source for good information about utility customers, but you’re first call about a utility question, concern or complaint should always be to the utility itself. If you don’t like the response you get, then call CUB, and we’ll be happy to give you guidance. You can also file an online complaint here.


No. 3:  The Low Income Home Energy Assistance Program  

LIHEAP helps eligible low-income households pay for basic utilities—heat, gas, and electric. You can call 1-877-411-9276 (WARM) for program information. Due to COVID-19 precautions, most local agencies that serve LIHEAP customers are closed to the public. However, some are taking applications over the phone. Contact your local community action agency for specific information. Not sure which agency serves LIHEAP in your area? Consult this mapAs of March 20, LIHEAP funding is still available for Illinois residents. To check the status of a LIHEAP application submitted prior to the shelter-in-place protocols, visit this website. (For more information about resources, read this blog article.) 


No. 4: Your representatives

Everyone has a state senator and state representative. You can find them here.

In Washington, we each have two U.S. Senators:

Senator Tammy Duckworth: (202) 224-2854 

Senator Dick Durbin: (202) 224-2152 

And one U.S representative:

1st District: Bobby Rush (202) 225-4372 

2nd District: Robin Kelly (202) 225-0773 

3rd District: Daniel Lipinski (202) 225-5701 

4th District: Jesus Garcia (202) 225-8203 

5th District: Mike Quigley (202) 225-4061 

6th District: Sean Casten (202) 225-4561 

7th District: Danny Davis (202) 225-5006 

8th District: Raja Krishnamoorthi (202) 225-3711 

9th District: Jan Schakowsky (202) 225-2111 

10th District: Bradley Schneider (202) 225-4835 

11th District: Bill Foster (202) 225-3515 

12th District: Mike Bost (202) 225-5661 

13th District: Rodney Davis (202) 225- 2371 

14th District: Lauren Underwood (202) 225-2976 

15th District: John Shimkus (202) 225-5271 

16th District: Adam Kinzinger (202) 225-3635 

17th District: Cheri Bustos (202) 225-5905 

18th District: Darin LaHood (202) 225-6201 


No. 5: Key government agencies

Consumer Fraud Hotlines  

1-800-386-5438 (Chicago)  
1-800-243-0618 (Springfield)  
1-800-243-0607 (Carbondale) 

Línea Gratuita en Espanol

1-800-964-3013 (Chicago)  

1-877-844-5461 (Springfield)  
1-877-675-9339 (Carbondale)