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CUB alerts Illinois utility customers to free services during crisis

  The Citizens Utility Board (CUB) has announced free services for Illinois utility customers during the public health crisis and shared tips on how consumers can protect their bottom line in these uncertain times.  “In the middle of this unprecedented public health and economic crisis, the last thing anyone needs…...

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Tell President Trump: Keep our utility service reliable and affordable

In an emergency like this, affordable utility service is vital, and that’s an important point to make with our leaders.  Please tell President Trump about CUB’s Utility Customers’ Bill of Rights, and urge him to support state and federal policies that will keep our electric, gas and telecom service reliable…...

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COVID-19 crisis: How agencies that distribute energy assistance are impacted

Agencies that distribute Low Income Home Energy Assistance Program (LIHEAP) funds to help people afford their utility bills have been affected by COVID-19. The chart below summarizes how. CUB will strive to keep this summary up-to-date, but if you have questions, we recommend you contact the agency that serves your…...

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COVID-19 crisis: 5 phone numbers utility customers should know

In a crisis like this, communication is key. All utility customers should keep these numbers handy. No. 1: Utility hotlines ComEd: Residential: 1-800-EDISON-1 (1-800-334-7661)  Spanish: 1-800-95-LUCES (1-800-955-8237)  Business: 1-877-4-COMED-1 (1-877-426-6331) Emergencies: 1-800-334-7661 Payment arrangements and credit issues; 1-800-334-7661 Ameren: Residential: 1-800-755-5000 Business: 1-800-232-2477 Nicor:  Emergencies, or to speak to someone about your account or billing information: is…...

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Overpaying by $4.4 billion? New report shows why we need electricity market reforms

We’re paying $4.4 billion more for electricity than we need to be. According to a new report, consumers all over the U.S.—including northern Illinois—are overpaying for a “capacity” charge that’s hidden on most electric bills. This is a major reason why CUB is fighting for the electricity-market reform provisions in…...

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CUB’s guide: Telecom/internet/cable/utility services during the COVID-19 public health emergency

CUB has compiled a list of benefits utilities and telecom/internet/cable providers are offering customers during the COVID-19 crisis. Details on the response of telecom/internet/cable providers are immediately below. Scroll down to see the second chart outlining the response of electric, gas and water utilities. CUB is reviewing this list on…...

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CUB’s Virtual Utility Bill Clinic

Because of concerns about COVID-19 (also known as Coronavirus), we are bringing back a popular service: virtual utility-bill clinics. How it works: Send us your electric, natural gas, and telecom bills. A CUB specialist will look them over to see if you’re signed up with an alternative supplier or if…...

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Federal ruling “direct attack” on Illinois, CUB’s leader testifies

A federal regulatory ruling that threatens to raise electric bills by up to $864 million a year “punishes Illinois for our successful clean energy policies” and is a “direct attack” on the state’s authority to protect its residents, CUB Executive Director David Kolata told a legislative committee today. The recent…...

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Nexamp and Clearway: Two new community solar offers available to Illinois consumers

A couple of months ago, we gave you the facts on a community solar offer from Arcadia Power that had been generating a lot of questions from consumers who received mailers. In this article, we’ll break down the terms and conditions of two other community solar offers advertised by Nexamp…...

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Bill pending in IL General Assembly would quash the threat of $864M increase on Northern IL customers

Clean energy legislation pending before the General Assembly stands as the only viable alternative to an explosive increase in electricity costs—believed to be the largest in state history—for millions of Illinois consumers, following a recent regulatory ruling by appointees of President Trump, the Illinois Clean Jobs Coalition said Tuesday. The coalition…...

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