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COVID-19 crisis: 5 phone numbers utility customers should know

In a crisis like this, communication is key. All utility customers should keep these numbers handy. No. 1: Utility hotlines ComEd: Residential: 1-800-EDISON-1 (1-800-334-7661)  Spanish: 1-800-95-LUCES (1-800-955-8237)  Business: 1-877-4-COMED-1 (1-877-426-6331) Emergencies: 1-800-334-7661 Payment arrangements and credit issues; 1-800-334-7661 Ameren: Residential: 1-800-755-5000 Business: 1-800-232-2477 Nicor:  Emergencies, or to speak to someone about your account or billing information: is…...

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CUB’s Virtual Utility Bill Clinic

Because of concerns about COVID-19 (also known as Coronavirus), we are bringing back a popular service: virtual utility-bill clinics. How it works: Send us your electric, natural gas, and telecom bills. A CUB specialist will look them over to see if you’re signed up with an alternative supplier or if…...

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Hot off the presses: CUB’s newly update Guide to Fighting Robocalls

Can you believe fraudulent robocalls rob people of about $9.5 billion a year? Disgusting! We’re always on the front lines protecting consumers from higher bills—so please consider ordering our FREE and newly updated Guide to Fighting Robocalls. ...

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Act now! Fight irritating, illegal robocalls

Today, CUB asked Illinois consumers to sign a petition to fight illegal “robocalls.” It’s the perfect time to take action, now that Federal Communications Commission (FCC) Chairman Tom Wheeler has urged big phone companies to give customers free technology to block these computer-generated telemarketing calls. We’re all annoyed by these…...

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Happy consumer: Versus AT&T, ‘CUB’s service was superior’

By Sagar Dommaraju Kenneth Voight loves the “Consumer’s Choice” phone plans and his landline so much that he once appeared at a CUB news conference to promote them. So you can imagine how frustrated he was when an AT&T representative suddenly told him that he couldn’t return to the low-cost…...

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Spread the word: It’s Lifeline Awareness Week!

By Samantha Vercellino It’s hard for many of us to imagine not being able to dial a friend, text mom or schedule a work event in our mobile calendars. Phone service has become so intertwined with our daily lives that we forget too many people can’t afford even basic telephone service, and thus…...

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Tell phone companies: Protect me from robocalls!

Sick of annoying telemarketing calls? We hear you. New call-blocking technology could stop robocallers from harassing you—but we still have to convince major phone companies to get on board and offer the services. The Federal Communications Commission (FCC) recently clarified rules and gave telephone companies the green light to offer…...

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Local Phone Cost-cutter analyzes 50,000th bill!

CUB is celebrating a milestone this week: Our free online service, the Local Phone Cost-Cutter, just analyzed its 50,000th phone bill. That means the tool has shown Illinois consumers how to cut their AT&T local phone bills by $9.9 million per year—definitely a reason to celebrate! The Local Phone Cost-Cutter, created…...

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