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Utilities

Energy assistance updates, tips to keep your utility service on during the pandemic

The pandemic has been so hard on Illinois utility customers that it’s gained national attention. An economist discovered that close to 1 percent of all residences in Illinois were cut off for nonpayment in October 2020, according to an in-depth report by the Washington Post. Steve Cicala, an economist at…...

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Washington Post: Nearly 1% of all Illinois residences were cut off for nonpayment in October 2020

In a special report from Peoria, Washington Post reporter Greg Jaffe uncovered grim statistics about shut-offs in that Central Illinois city.  It indicates, as one researcher said, that our social safety net is in “grave need of repair.” Jaffe reports: As the pandemic dragged on month after month, hundreds struggled…...

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CUB’s monthly analysis: April showers bring falling gas prices

Most natural gas utilities have lowered their rates for April, marking the fourth consecutive month of falling prices. Compared to a year ago, we’re paying less across the board for natural gas. The price per therm you will pay for natural gas in April, also known as the Purchased Gas…...

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Tell President Trump: Keep our utility service reliable and affordable

In an emergency like this, affordable utility service is vital, and that’s an important point to make with our leaders.  Please tell President Trump about CUB’s Utility Customers’ Bill of Rights, and urge him to support state and federal policies that will keep our electric, gas and telecom service reliable…...

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Serving consumers in a crisis: New CUB service helps Glen Ellyn resident cut costs

As the world adapts to Coronavirus, so does CUB. We recently launched a service—virtual utility bill clinics—to replace our popular in-person events until the public health crisis ends. Our first virtual bill inquiry came from Alma, a consumer with alternative supplier Constellation Energy. She emailed copies of her electric and…...

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COVID-19 crisis: 5 phone numbers utility customers should know

In a crisis like this, communication is key. All utility customers should keep these numbers handy. No. 1: Utility hotlines ComEd: Residential: 1-800-EDISON-1 (1-800-334-7661)  Spanish: 1-800-95-LUCES (1-800-955-8237)  Business: 1-877-4-COMED-1 (1-877-426-6331) Emergencies: 1-800-334-7661 Payment arrangements and credit issues; 1-800-334-7661 Ameren: Residential: 1-800-755-5000 Business: 1-800-232-2477 Nicor:  Emergencies, or to speak to someone about your account or billing information: is…...

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CUB’s guide: Telecom/internet/cable/utility services during the COVID-19 public health emergency

CUB has compiled a list of benefits utilities and telecom/internet/cable providers are offering customers during the COVID-19 crisis. Details on the response of telecom/internet/cable providers are immediately below. Scroll down to see the second chart outlining the response of electric, gas and water utilities. CUB is reviewing this list on…...

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The new tax law and your utility bills

We want to update you on an issue that’s important to your utility bills — and let you take action. You’ve seen the headlines about a change in federal tax law that led to a reduction in the corporate tax rate. But did you know that should lower your 2018…...

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Money-saving tips to EAT up

By Samantha Vercellino As the days get shorter and colder, chances are we’ll be spending more time inside—and cooking. But before hitting the kitchen, look at these tips to ensure maximum savings during the festive-but-frigid months ahead. Plan accordingly. You don’t have to spend all day in the kitchen to…...

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IL’s budget crisis, and your utility bills

CUB’s been getting a steady stream of calls today from people concerned about how Illinois’ budget crisis threatens a program that encourages people to be good utility customers. To fill a $4 billion gap in the budget, the state of Illinois says it has suspended the Percentage of Income Payment…...

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