By Eric DeBellis CUB General Counsel Regulatory Counsel Laura Loyd and I are dealing with a record six rate cases, totaling a whopping $2.9 billion. Where do the rate cases stand? Over the past year, CUB has filed expert testimony uncovering the utilities’ attempts to get state regulators to approve…...
Energy assistance updates, tips to keep your utility service on during the pandemic
The pandemic has been so hard on Illinois utility customers that it’s gained national attention. An economist discovered that close to 1 percent of all residences in Illinois were cut off for nonpayment in October 2020, according to an in-depth report by the Washington Post. Steve Cicala, an economist at…...
Washington Post: Nearly 1% of all Illinois residences were cut off for nonpayment in October 2020
In a special report from Peoria, Washington Post reporter Greg Jaffe uncovered grim statistics about shut-offs in that Central Illinois city. It indicates, as one researcher said, that our social safety net is in “grave need of repair.” Jaffe reports: As the pandemic dragged on month after month, hundreds struggled…...
Tell President Trump: Keep our utility service reliable and affordable
In an emergency like this, affordable utility service is vital, and that’s an important point to make with our leaders. Please tell President Trump about CUB’s Utility Customers’ Bill of Rights, and urge him to support state and federal policies that will keep our electric, gas and telecom service reliable…...
Serving consumers in a crisis: New CUB service helps Glen Ellyn resident cut costs
As the world adapts to Coronavirus, so does CUB. We recently launched a service—virtual utility bill clinics—to replace our popular in-person events until the public health crisis ends. Our first virtual bill inquiry came from Alma, a consumer with alternative supplier Constellation Energy. She emailed copies of her electric and…...
COVID-19 crisis: 5 phone numbers utility customers should know
In a crisis like this, communication is key. All utility customers should keep these numbers handy. No. 1: Utility hotlines ComEd: Residential: 1-800-EDISON-1 (1-800-334-7661) Spanish: 1-800-95-LUCES (1-800-955-8237) Business: 1-877-4-COMED-1 (1-877-426-6331) Emergencies: 1-800-334-7661 Payment arrangements and credit issues; 1-800-334-7661 Ameren: Residential: 1-800-755-5000 Business: 1-800-232-2477 Nicor: Emergencies, or to speak to someone about your account or billing information: is…...
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