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Telecom, utility concerns on AG’s list of top consumer complaints

Telecommunications and utilities are both top concerns for Illinois residents, according to Illinois Attorney General Lisa Madigan’s annual top 10 list of consumer complaints. In 2014, the Attorney General’s office fielded 2,162 telecommunications-related complaints from consumers (No. 3 on the list), and 566 utility-related complaints (No. 10). Attorney General Madigan’s…...

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You’ll need an aspirin for these headaches

At CUB, we couldn’t do the work we do—saving individual  consumers hundreds of dollars on their utility bills, advocating for consumer protections in Springfield, and fighting rate-hike hungry energy companies—without support and input from our members.  That’s why we sent a survey out last November asking you  to rate your…...

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How do Illinois consumers feel about smart meters?

As ComEd and Ameren begin the enormous task of installing nearly 5 million digital smart meters across the state over the next decade, we polled more than 1,000 weekly e-newsletter subscribers to get their thoughts on the new technology. We also invited consumers to submit their comments and questions about digital smart meters. Find…...

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