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COVID-19 crisis: How agencies that distribute energy assistance are impacted

Agencies that distribute Low Income Home Energy Assistance Program (LIHEAP) funds to help people afford their utility bills have been affected by COVID-19. The chart below gives a summary of those agencies.

UPDATE for all utility customers: If you have a question about assistance programs to help you pay your utility bills, call the State of Illinois Keep Warm Hotline at 1-877-411-WARM (9276). There, you can get information about applying for LIHEAP and/or the utility financial aid programs like ComEd CARE.   (Also, read CUB’s blog about resources to help you pay your utility bills.)


Agency Illinois County Status COVID-19 Response Agency Phone For More Info on Agency
CEDA Cook Offices closed – no new LIHEAP applications; furnace repair or replacement suspended; weatherization applications and in-home services suspended Click here Main Office: 1-312-782-2332
Toll Free: 1-800-571-2332
General Website
CAP Lake County Lake Phone applications for CSBG and LIHEAP; each location will have a lockbox for document drop-off (or can scan/email) Click here 1-224-412-8945 General Website
BCMW Community Services, Inc. (BCMW) Bond, Clinton, Marion, Washington Closed to in-person appointments or services beginning 3/17/20. Still serving clients by phone (call your county office). Click here Bond County: 1-618-664-3309
Clinton County: 1-618-526-7123
Marion County: 1-618-532-7388
Washington County: 1-618-327-8476
General Website
C.E.F.S. Economic Opportunity Corporation (CEFS) Christian, Clay, Effingham, Fayette, Montgomery, Moultrie, Shelby Physical offices are closed but can still call or email the Central Office Click here Central Office: 217-342-2193 or email – cefs@cefseoc.org General Website
Champaign County Regional Planning Commission (CCRPC) Champaign, Ford, Iroquois, Piatt Offices closed until 4/7 – “Individuals or families who have meetings scheduled, such as with the Low-Income Home Energy Assistance Program (LIHEAP) will be contacted by their case managers by phone.” Click here Main Office: 1-217-328-3313 General Website
Community Action Partnership of Central Illinois (CAPCI) Logan, Mason, Menard, DeWitt, Piatt, Fulton CAPCIL offices will remain open under “Essential Business” during regular business hours – but LIHEAP is not listed as a service currently being offered Click here 1-217-732-2159, live chat on website or Facebook Messenger General Website
Community Contacts, Inc. (CCI) Kane, Dekalb Physical offices closed but call or email for LIHEAP Click here For LIHEAP: 1-847-697-4400 or email mail@cci-hci.org
Main Office: 1-847-697-8800
General Website
Crosswalk Community Action Agency (CCAA) Franklin, Jackson, Jefferson, Williamson Physical offices closed but “Please call our main office  for information on Alternative Methods of Application. We will do our best to do as much over the phone, e-mail, or fax, if possible.” Click here Main Office: 1-618-937-3581 General Website
Decatur Macon County Opportunities Corporation (DMCOC) Macon Closed from March 16 to March 30, 2020. Will reschedule any existing appointments once reopened. Click here Admin Office: 1-217-428-0155 General Website
DuPage County Community Services DuPage “The Department of Community Services has cancelled all home visits and in-person interviews. All intakes, interviews and appointments are being handled via phone wherever possible. Call or email for further information on specific programs or services.” Click here DuPage County Community Services:
Main Line: 630-407-6500
Toll Free: 1-800-942-9412
or email csprograms@dupageco.org
General Website
East Central Illinois Community Action Agency Vermilion, Iroquois, Ford Unknown Unknown Services: 1-217-554-9110
Administration: 1-217-554-9122
General Website
Embarras River Basin Agency, Inc. (ERBA) Clark, Coles, Crawford, Cumberland, Douglas, Edgar, Jasper, Lawrence, Richland Offices closed until 4/7/20. “If you are a propane customer and fall to 25% or less of propane, please call 1-800-252-1152 and ERBA staff can assist you.” Click here Main Office: 1-217-923-3113 General Website
Fulton County Health Department Fulton “Energy Assistance and Weatherization are no longer conducting applications in person. Required documents can be mailed or faxed.” Click here Canton Office: Phone: 309-647-1134 / Fax: 309-647-9545
Astoria Office: Phone: 1-309-329-2922 / Fax: 309-329-2275
Cuba Office: Phone: 309-785-5300 / Fax: 309-785-5300
General Website
Illinois Valley Economic Development Corporation Calhoun, Greene, Jersey, Macoupin Offices closed but clients can leave a message with Gillespie Office. Click here Gillespie Administrative Office: 1-217-839-4431
Ext. 205 and 216 for LIHEAP, Ext. 207 for Weatherization
General Website
Kankakee County Community Services, Inc. Kankakee, Will Unknown Click here Kankee County: Phone: 1-815-933-7883 / Fax: 1-815-933-0635
Will County: Phone: 1-815-726-0094 / Fax: 1-815-582-4120
General Website
Kendall County Health Department Kendall, Grundy LIHEAP funds are available. Call Kendall-Grundy Community Action Services or Kendall County Health Department. Click here Kendall-Grundy Community Action Services: 1-815-941-3262
Kendall County Health Department: 1-630-553-9100
General Website
Knox County Health Department Knox “LIHEAP services will be done with eligible residents by phone or curbside.” Click here Department: 1-309-344-2224 General Website
Western Illinois Regional Council (WIRC) Community Action Agency Hancock, Henderson, McDonough, and Warren “Applications are still being taken for LIHEAP. Due to the Coronavirus, LIHEAP Coordinator Beth Carson says this season’s program deadline has been extended to June 30, 2020. She strongly advises that anyone interested in applying for the program do so as soon as possible.” Click here 1-309-837-2997 General Website
Madison County Community Development Madison “Much of the Madison County Community and Economic Development department will be working mostly from offsite locations for a while. However, we are still open for business and we will still be doing our best to continue to support our communities.” Click here 1-618-296-4386 (leave a message) General Website
McHenry County Housing Authority McHenry “LIHEAP appointments have been suspended until we return to the office.” Click here Phone: 815-338-7752
Fax:  815-338-1217
General Website
MCS Community Services (MCS)/Morgan County Cass, Morgan, Scott “For your health and safety, MCS Community Services will be closed effective immediately. We anticipate re-opening April 1, 2020. We are postponing all LIHEAP, Weatherization, CSBG and any other appointments until further notice.” Click here  Main Line: 1-217-243-9404
Toll-free 1-888-288-4413
General Website
Mid Central Community Action, Inc. (MCCA) Livingston, McLean “Due to the Governor’s executive order to “stay at home” MCCA has temporarily suspended our LIHEAP and WX programs. We will start serving clients as soon as possible.” Click here Livingston County: 1-815-844-8812 / liheap.livco@mccainc.org
McLean County: 1-309-829-0691 / liheap.mclean@mccainc.org
General Website
Northwestern Illinois Community Action Agency (NICAA) Stephenson, Jo Daviess Closed to the public and appointments suspended. Can apply by phone. LIHEAP application deadline extended to June 30, 2020. Click here Main Office: 1-815- 232-3141
Toll-free: 1-800-883-1111
Hours: 8am to 3:30pm
General Website 
Peoria Citizens Committee for Economic Opportunity, Inc. (PCCEO) Peoria Closed from 3/18 to 4/8. LIHEAP appointments will be rescheduled. “The sign-up date for new appointments will remain on April 2nd, 2020. George Washington Carver Center Starting at 8:00 AM. Phone calls will start at 8:30 AM.” Click here 1-309-671-3900 General Website
Project NOW, Inc. Rock Island, Mercer, Henry Unknown Unknown Administration: 1-309-793-6391 / Fax: 1-309-793-6352 / Email: info@projectnow.org General Website
Rockford Human Services Department (Community Action of Winnebago and Boone Counties) Boone, Winnebago Office closed as of 3/17. “All appointments will be conducted over the phone and you can either drop documentation off (in our drop box) or send them to us via fax, email, or text messaging.” Click here Community Action Office: 1-844-710-6919 General Website
Sangamon County Department of Community Resources Sangamon “Closed to the public and operating with reduced staff onsite. Services are still being provided. The public can call the office with any questions.” Click here 1-217-535-3120 General Website
Shawnee Development Council, Inc. (SDC) Alexander, Hardin, Johnson, Massac, Pope, Pulaski, Union Unknown Unknown Phone: 1-618-634-2201 / Fax: 1-618-634-9551 / Email: sdcinc@shawneedevelopment.org General Website
St. Clair County Community Action Agency St. Clair Closed starting 3/23, but services available by phone Click here 1-618-277-6790 General Website
Tazwood Community Services, Inc. Tazewell, Woodford Offices closed for in-person appointments, but are continuing to process applications by phone Click here 1-309-266-9941
Hours: 8am-4pm
General Website
Tri-County Opportunities Council (TCOC) Bureau, Carroll, LaSalle, Lee, Marshall, Ogle, Putnam, Stark, Whiteside In-person services suspended through 3/31, but are accepting applications over the phone. Click here 1-800-323-5434 General Website
Two Rivers Regional Council of Public Officials Adams, Brown, Pike, Schuyler Offices closed to the public, but can call for services. Click here Quincy: 217-224-8171; Pittsfield: 217-285-5424; Mt. Sterling: 217-773-3141; Rushville: 217-322-6916 General Website
Wabash Area Development, Inc. (WADI) Edwards, Gallatin, Hamilton, Saline, Wabash, Wayne, White “All WADI offices will remain closed until further notice. Staff are working remotely, and calls are routed to a WADI staff member. If you need assistance, please call the office number to your county.” Click here Edwards: 618-445-2379; Hamilton: 618-643-2161; Saline/Gallatin: 618-252-2680; Wabash: 618-262-4151; Wayne: 618-842-2962; White: 618-384-5541 General Website
Western Egyptian Economic Opportunity Council Randolph, Jackson, Monroe, Perry Unknown Unknown Phone: 618-965-3458 / Fax: 618-965-9421 / Email: execdir@weeoc.org General Website
Will County Center for Community Concerns (WCCCC) Will “Closed to the public. Our goal is to continue taking applications and appointments over the phone and through email.” Call: 815-722-0722 Click here 1-815-722-0722 / Fax: 1-815-722-6344 / Email: contactus@wcccc.net General Website