Americans pay some of the highest Internet rates in the world. So why did the U.S. House of Representatives just pass H.R. 2666? The bill, which now heads to the Senate, is so broadly written that it could strip the Federal Communications Commission (FCC) of its ability to act on consumer…...
7 tips for better cable/Internet customer service
Calling your cable/Internet company can be a nightmare: Endless menu options, long wait times, and frustrating negotiations with representatives. Before you tear out your hair, follow CUB’s tips to ensure a smooth customer service call. 1.) Advocate for yourself Cable/Internet is one of the few industries where the longer you are a…...
A horrible bill in Washington
Can you believe this? Some members of Congress seem to want consumers to stop complaining about Internet service. H.R. 2666, also known as the “No Rate Regulation of Broadband Internet Access Act,” could forbid the Federal Communications Commission (FCC) from acting on customer complaints about billing errors, data caps, overage…...
Net neutrality still in danger!
We fought for the free and open Internet…and won. But now Big Internet is trying to roll back that victory. Cable, telecom, and wireless trade groups recently took the Federal Communications Commission (FCC) to court to overturn historic net neutrality regulations. Those rules came about after consumers filed 4 million…...
Deceptive Billing: 3 Tips to Protect Yourself
Imagine you’ve just signed up for Broadband Internet Service for $34.99 per month. You’re pretty content with the deal, and soon spend your days in a quiet reverie of Pinterest, Netflix documentaries, and cat videos… …until you get your first month’s bill: $94.95! That’s what happened to Jeremy Zielinski of New York…...
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